Complete Setup Guide

This comprehensive guide covers everything you need to know about setting up and using the app. If you’re just getting started, we recommend beginning with our Quick Start guide for a streamlined setup process. The app streamlines your shipping process by integrating directly with Australia Post’s MyPost Business platform. Create shipping labels instantly, manage bulk operations, and automate your fulfillment workflow - all from within your Shopify admin.

What You’ll Get

Instant Label Generation

Create shipping labels instantly for individual orders or bulk operations

Flexible Packaging

Choose from Australia Post flat-rate packaging or create custom packages

Bulk Operations

Generate multiple shipping labels at once for efficient order fulfillment

Packing Slips

Generate professional packing slips with order details for your shipments

Split Shipments

Divide orders into multiple shipments for items in different locations or with different fulfillment needs

Smart Shipping Rules

Automate package selection and shipping options based on order conditions

Partial Fulfillments

Handle partial order fulfillments with ease and accuracy

Multiple Locations

Manage shipping from multiple warehouse locations seamlessly

International Shipping

Handle customs declarations and export documentation for global orders

Tracking Page

Monitor all shipments with real-time tracking updates and event timelines (Paid plans only)

Tracking Alerts

Automated alerts for shipment issues and delays (Paid plans only)

Prerequisites

Before you begin, make sure you have:

Active Shopify Store - Your store must be live and accessible
Australia Post MyPost Business Account - You’ll need an active account with Australia Post
Valid Payment Method - Either a credit/debit card or business credit account with Australia Post

Don’t have a MyPost Business account? You can sign up for a free account at auspost.com.au/business/shipping/mypost-business. With a free MyPost Business account, you can save up to 40% on domestic shipping and up to 35% on international shipping as your shipping volume grows.

Installation

Step 1: Install the App

Add from Shopify App Store

Visit the Shopify App Store and search for ” ” 2. Click Install and follow the installation prompts 3. Grant the required permissions when prompted

The app requires access to orders, products, and fulfillment data to generate accurate shipping labels.

Step 2: Connect Your Australia Post Account

Get Your Merchant Token

Retrieve your unique merchant token from Australia Post: 1. Log in to your Australia Post MyPost Business account 2. Navigate to “eCommerce Partners” and find ""

Australia Post eCommerce Partners page showing Kivaro integration

Click Connect and ensure you have a payment method added to your account
Copy the generated merchant token

Australia Post Kivaro connection page with merchant token

Your merchant token is unique to your Australia Post account and should be kept secure.

Configure in Shopify

Connect your account in the Shopify app: 1. Open the app in your Shopify admin 2. Click Connect MyPost Business Account 3. Paste your merchant token 4. Select your preferred payment method 5. If using a business credit account, enter your account number 6. Click Save

If you need to regenerate your token, you can do so from your Australia Post account settings.

Basic Setup

Configure Default Settings

Label Preferences

Set up your default printing and label preferences: - Choose your default print layout (A4 or A6) - Select label format based on your printer setup - Configure international shipping preferences (A4 only)

Thermal Label Printing: If you’re using a thermal label printer, select A6 as your print layout option. A6 format is specifically designed for thermal printers and ensures optimal label quality and compatibility with standard thermal label sizes.

Postage Options

Configure your default shipping services and options: - Set default shipping services (Parcel Post, Express Post) - Configure signature on delivery preferences - Set up transit cover options for valuable items

These settings help streamline the label creation process for most orders.

Package Options

Set up your packaging preferences: - Choose from Australia Post flat-rate packaging - Create custom packages for your specific needs - Set default package for automatic selection

Custom packages help optimize shipping costs and ensure proper fit for your products.

Return Address

Configure your return address for shipping labels:

Important: By default, the return address on your shipping labels will be your fulfillment location address. Before generating labels, please verify this address is correct. You can customize the return address for each location from the app settings page if needed.

Review your fulfillment location addresses
Configure custom return addresses if using multiple warehouses or 3PL providers
Ensure return addresses are accurate for customer returns

Create Your First Shipping Label

From Order Details

Create labels for individual orders: 1. Navigate to any unfulfilled order in your Shopify admin 2. Click Create shipping label in the order details 3. Review and adjust package details if needed 4. Select shipping service and options 5. Click Buy shipping label

Before generating labels, verify that the return address (which defaults to your fulfillment location address) is correct. You can change it from the app settings page if needed.

Labels are automatically applied to orders and tracking information is sent to customers.

Bulk Label Creation

Process multiple orders at once: 1. Go to Orders in your Shopify admin 2. Select multiple unfulfilled orders 3. Click Create shipping labels from the bulk actions 4. Review all orders and make adjustments as needed 5. Click Buy shipping labels to process all at once

Bulk operations are perfect for high-volume stores or batch processing.

Admin Actions Integration

Use the “Create Shipping Labels” admin action for seamless integration:

Orders Listing Page: Select one or more orders and click More actions → Create Shipping Labels
Order Details Page: Click More actions → Create Shipping Labels for a single order

This sends orders directly to the Kivaro MyPost Business App where you can purchase shipping labels, fulfill orders, and notify customers with tracking details — all in one place.

The admin action provides a streamlined workflow that keeps you in your Shopify admin while accessing all shipping functionality.

Key Features

Shipping Rules

Automate your shipping process with intelligent rules:

Create a Rule

Navigate to Shipping Rules in the app and click Add Rule

Set Conditions

Define when the rule applies (order weight, value, customer location, etc.)

Configure Actions

Specify what happens when conditions are met (package selection, signature requirements, etc.)

Activate

Enable the rule to start automating your shipping decisions

Package Management

Flat-Rate Packaging

Use Australia Post’s pre-defined satchels and boxes: - Satchels: Extra Small, Small, Medium, Large, Extra Large (max 5kg) - Boxes: Various sizes with weight limits - Automatic pricing based on Australia Post rates

Custom Packages

Create your own package definitions: - Define dimensions (length, width, height) - Set weight limits - Choose package type (box or satchel) - Set as default for automatic selection

International Shipping

For international orders, the app supports:

Customs Declarations: Automatic HS code management
Export Documentation: EDN (Export Declaration Number) handling
Country-Specific Rules: Different requirements per destination
Value-Based Processing: Automatic declaration requirements

International shipping labels can only be printed on A4 paper due to their size requirements.

Usage Tracking

Monitor your app usage with built-in analytics:

Monthly Label Count: Track labels generated each month
Usage Limits: Monitor against your plan limits
Recent Activity: View daily and weekly label generation
Transaction History: Detailed cost breakdown with GST

Tracking Page

Paid Plans Only: The Tracking Page feature is available exclusively for Growth and Scale plan subscribers. Starter plan users must upgrade to access this feature.

Monitor all your shipments in one centralized location with the Tracking Page. This powerful feature provides real-time visibility into your order fulfillment status, helping you stay informed about every package in transit.

Key Features

Real-Time Updates

Tracking information is automatically updated throughout the day

Status Tracking

Monitor shipments with “In Transit” and “Delivered” status tabs

Event Timeline

View detailed event history for each shipment with location and timestamps

Transit Time

See estimated transit times and track delivery progress

What You Can Track

The Tracking Page displays comprehensive information for each shipment:

Order Information: Direct links to Shopify orders
Tracking Numbers: Copy tracking numbers with one click
Last Checkpoint: Most recent tracking event location and status
Transit Time: Days in transit from order date
Order Date: When the order was placed
Destination: Delivery address with postcode
Current Status: Real-time shipment status (In Transit, Delivered, etc.)

Using the Tracking Page

Access Tracking

Navigate to the Tracking page in your app

View Shipments

Browse all shipments organized by status using the “In Transit” and “Delivered” tabs

Expand Details

Click on any shipment row to view the complete event timeline with location details and timestamps

Copy Tracking Numbers

Click the copy icon next to any tracking number to quickly copy it to your clipboard

View External Tracking

Click the external link icon to view detailed tracking on Australia Post’s website

Automatic Updates

Tracking events are automatically synchronized throughout the day to keep you informed about your shipments. The system:

Updates Status: Automatically refreshes tracking information for active shipments
Stops at Terminal Status: Ceases updates when packages reach terminal statuses (Delivered, Cancelled, Cannot be delivered)
Time Zone Aware: Displays all dates and times in your configured timezone
Event History: Maintains a complete timeline of all tracking events for each shipment

Plan Availability

Upgrade Required: The Tracking Page is only available for paid plans (Growth and Scale). Starter plan users will see an upgrade prompt when accessing this feature.

Available Plans:

✅ Growth Plan: Full access to Tracking Page
✅ Scale Plan: Full access to Tracking Page
❌ Starter Plan: Not available (upgrade required)

Want to try this feature? Upgrade to our paid plan which includes a 14-day trial period. This gives you full access to the Tracking Page and all premium features risk-free.

Tracking Alerts

Paid Plans Only: The Tracking Alerts feature is available exclusively for Growth and Scale plan subscribers. Starter plan users must upgrade to access this feature.

Get a complete birds-eye view of all your shipments and proactively intervene when issues arise. Tracking Alerts automatically monitors every package and alerts you the moment action is needed—whether that’s contacting Australia Post, reaching out to customers, or investigating delivery problems.

Business Value

Complete Visibility: See all shipment issues across your entire operation in one dashboard
Proactive Intervention: Know exactly when to contact Australia Post or customers before problems escalate
Time Savings: Eliminate manual tracking checks—the system monitors everything automatically
Cost Reduction: Catch lost or delayed packages early to minimize refunds and reshipments
Customer Service Excellence: Address issues before customers contact you, improving satisfaction and retention

Key Benefits

Birds-Eye View: Daily email summaries and dashboard show all issues in one place
Proactive Operations: Know when to contact Australia Post vs. when to reach out to customers
Automated Monitoring: System continuously monitors all shipments—no manual checking required
Actionable Intelligence: Each alert includes suggested actions and all details needed to take action

Alert Types

The system supports seven different alert types:

No Update for X Days: Alerts when packages haven’t received tracking updates
Awaiting Collection for X Days: Notifies when packages wait for customer collection
Returned to Sender: Immediate notification when packages are returned
Label Not Lodged for X Days: Identifies labels created but never lodged with carrier
Possible Delay: Alerts when carrier indicates possible delivery delays
Article Damaged: Immediate notification when packages are damaged
Cannot Be Delivered: Alerts when packages cannot be delivered to address

Email Notifications

Configure email notifications to receive daily summary emails with all active alerts:

Daily Summaries: One email per day with all active alerts
Categorized Alerts: Alerts grouped by type for easy scanning
Complete Details: Each alert includes tracking number, order, status, and description
Multiple Recipients: Add up to 3 email addresses per shop

Getting Started with Alerts

Access Alert Settings

Navigate to Alerts → Alert Settings in your app

Enable Alerts

Check the “Enable this alert” checkbox for each alert type you want to monitor

Configure Thresholds

Set business day thresholds for time-based alerts (No Update, Awaiting Collection, Label Not Lodged)

Set Up Email Notifications

Enable email notifications and add recipient email addresses (up to 3)

Email Delivery: Add [email protected] to your safe sender list to ensure email alerts aren’t filtered to spam.

For complete documentation on Tracking Alerts, including detailed configuration instructions and troubleshooting, see our Tracking Alerts guide.

Other Paid Plan Features

In addition to the Tracking Page and Tracking Alerts, paid plans (Growth and Scale) include access to:

Shopify Flow Automation: Automate shipping label generation with workflow triggers (see Shopify Flow guide)
Pickup Scheduling: Schedule Australia Post pickups directly from the app
Label Branding: Customize shipping labels with your branding

For detailed information about Shopify Flow automation, see our Shopify Flow guide. For complete Tracking Alerts documentation, see our Tracking Alerts guide. Pickup scheduling and label branding features are available in the app settings for paid plan subscribers.

Troubleshooting

Common Issues

Invalid Merchant Token

Problem: App shows “Invalid merchant token” error Solution: - Verify your token is correctly copied from Australia Post - Check if your Australia Post account is active - Regenerate the token if needed

Payment Method Issues

Problem: Labels fail to generate due to payment issues Solution: - Ensure your Australia Post account has sufficient credit - Verify your payment method is valid and active - Check business credit account number if using that option

Label Generation Fails

Problem: Labels are not being created successfully Solution: - Verify order has a valid shipping address - Check that items are not already fulfilled - Ensure package weight doesn’t exceed limits - Review international shipping requirements if applicable

Refunding Shipping Labels

Need to refund a label? Currently, Australia Post does not provide a way to refund labels through their API. To refund a shipping label purchased through the app:

Log in to your Australia Post MyPost Business account
Navigate to the Transactions tab
Click View for the label batch you want to refund
Click View again for the specific label you want to refund
Click the red Refund button

If the refund is successful, the charges will be returned to your credit card or PayPal account within 5–10 business days.

Support

Need help? We’re here to assist:

Book Free Consultation

Schedule a one-on-one session with our experts

Contact Support

Get help with setup, configuration, or troubleshooting

Advanced Features

Custom Location Addresses

Perfect for merchants using multiple warehouses, 3PLs, or PO Boxes. Configure custom “From / Return” addresses for each fulfillment location.

Location Address Configuration

Set up custom addresses for each fulfillment location in your settings. Use your fulfillment location address by default, or override with custom addresses for specific locations.

Benefits:

Multi-warehouse Support: Different addresses for different warehouses
3PL Integration: Custom addresses for third-party logistics providers
PO Box Support: Use PO Box addresses for specific locations
Flexible Configuration: Mix default and custom addresses as needed

Per-Order Shipment Configuration

Customize delivery instructions and customer references for individual orders, giving you complete control over each shipment.

Order-Level Customization

Access shipment settings for each order by clicking the settings icon in the shipping labels page to customize delivery instructions, customer references, and other shipment-specific details.

Features:

Custom Delivery Instructions: Add specific instructions for each order (uses Shopify delivery instructions by default)
Customer References: Set unique reference numbers per order
Order-Specific Settings: Override default settings when needed
Bulk Configuration: Apply settings to multiple orders at once

Bulk Delivery Instructions

Efficiently add delivery instructions to multiple orders simultaneously, perfect for seasonal campaigns or special handling requirements.

Bulk Instructions

Apply delivery instructions to multiple orders at once, streamlining your fulfillment process for special campaigns or handling requirements.

Use Cases:

Seasonal Campaigns: “Handle with care - Holiday gift”
Special Handling: “Fragile - Extra protection required”
Delivery Preferences: “Leave at front door if no answer”
Customer Instructions: “Call before delivery”

Next Steps

Now that you’re set up, explore these advanced features:

Shipping Rules Configuration - Automate your shipping decisions
Bulk Operations Guide - Efficiently process multiple orders
International Shipping - Handle global orders
Package Management - Optimize your packaging strategy

The app integrates seamlessly with your existing Shopify workflow. All generated labels automatically update order fulfillment status and send tracking information to customers.

Getting Started

Core Features

Advanced Features