Advanced Shipping Features
Take your shipping operations to the next level with these powerful features designed for complex fulfillment scenarios and high-volume stores.Custom Location Addresses
Perfect for merchants using multiple warehouses, 3PLs, or PO Boxes. Configure custom “From / Return” addresses for each fulfillment location.Why Use Custom Location Addresses?
Multi-Warehouse Operations
Different addresses for different warehouses or fulfillment centers
3PL Integration
Custom addresses for third-party logistics providers
PO Box Support
Use PO Box addresses for specific locations
Flexible Configuration
Mix default and custom addresses as needed
Setting Up Custom Location Addresses
1
Access Settings
Go to Settings in your app and find “Fulfillment Location Addresses”
2
Select Location
Choose the fulfillment location you want to configure
3
Choose Address Type
Use the default fulfillment location address or set a custom address
4
Enter Custom Address
Fill in the custom address details (Address Line 1, Suburb, State, Postcode, Phone, Country)
5
Apply to All Locations
Optionally apply the same address to all locations using the checkbox
6
Save Configuration
Save your settings to apply the custom addresses
Address Requirements
- Address Line 1: Required - Main address line
- Suburb: Required - City or suburb name
- State: Required - Australian state (NSW, VIC, QLD, etc.)
- Postcode: Required - 4-digit Australian postcode
- Phone: Optional - Contact phone number
- Country: Defaults to Australia (AU)
Use Cases
Multiple Warehouses
Multiple Warehouses
Scenario: You have warehouses in Sydney, Melbourne, and Brisbane
Solution: Set custom addresses for each warehouse location
Benefit: Labels automatically use the correct warehouse address
3PL Integration
3PL Integration
Scenario: You use a third-party logistics provider for fulfillment
Solution: Set the 3PL’s address as the custom address for that location
Benefit: Labels show the 3PL’s address instead of your business address
PO Box Operations
PO Box Operations
Scenario: You use a PO Box for returns or specific product lines
Solution: Set the PO Box as the custom return address
Benefit: Returns are directed to your PO Box instead of your business address
Per-Order Shipment Configuration
Customize delivery instructions and customer references for individual orders, giving you complete control over each shipment.Accessing Per-Order Settings
- From Shipping Labels Page: Click the settings icon in the right corner next to any order
- From Bulk Operations: Access settings for multiple orders at once
Available Customizations
Delivery Instructions
Add specific delivery instructions for each order
Customer References
Set unique reference numbers per order
Special Handling
Mark orders for special handling or fragile items
Contact Preferences
Set delivery contact preferences and instructions
Delivery Instructions
Add custom delivery instructions that will be visible to the delivery driver. By default, the system will use any delivery instructions already added in Shopify for that order. Default Behavior:- Shopify Instructions: If delivery instructions are already set in Shopify for the order, these will be used by default
- Custom Override: You can add additional instructions or override the default ones
- Driver Visibility: All instructions (both Shopify and custom) will be visible to the delivery driver in their system
- “Leave at front door if no answer”
- “Call customer before delivery”
- “Handle with care - Fragile items”
- “Deliver to reception desk”
- “Requires signature - Do not leave unattended”
Customer References
Set unique reference numbers for each order: Use Cases:- Order Numbers: Use your internal order reference
- Customer Codes: Reference customer account numbers
- Project Codes: Link to specific projects or work orders
- Tracking Codes: Use your own tracking system references
Best Practices
- Be Specific: Use clear, actionable instructions
- Keep it Concise: Avoid overly long instructions that may not be clearly visible to drivers
- Consider the Recipient: Write instructions that delivery drivers can easily follow
- Test First: Try custom settings on a small batch before applying to large orders
Bulk Delivery Instructions
Efficiently add delivery instructions to multiple orders simultaneously, perfect for special handling requirements or consistent delivery preferences.When to Use Bulk Instructions
Fragile Items
Apply “Fragile - Extra protection required” to delicate orders
Heavy Items
Add “Heavy items - Use appropriate equipment” for heavy packages
Weather Conditions
Apply weather-specific delivery instructions
Signature Required
Add “Requires signature - Do not leave unattended” for high-value orders
Adding Bulk Delivery Instructions
1
Select Orders
Choose the orders you want to add delivery instructions to
2
Access Bulk Settings
Click on the bulk actions menu and select “Add delivery instructions”
3
Enter Instructions
Type your delivery instructions that will apply to all selected orders
4
Review and Apply
Review the instructions and apply them to all selected orders
Bulk Instruction Examples
Fragile Items:- “Fragile - Extra protection required”
- “Handle with care - Delicate items”
- “Glass items - Extra protection needed”
- “Heavy items - Use appropriate equipment”
- “Two-person lift required”
- “Heavy package - Handle with care”
- “Leave at front door if no answer”
- “Call before delivery”
- “Deliver to reception desk”
- “Requires signature - Do not leave unattended”
Advanced Configuration Tips
Location Address Management
You can mix and match default and custom addresses. Some locations can use their default Shopify fulfillment location address while others use custom addresses.
- Test First: Always test custom addresses with a small batch before applying to all orders
- Backup Defaults: Keep a record of your default addresses in case you need to revert
- Regular Reviews: Periodically review your location addresses to ensure they’re still accurate
- Team Communication: Inform your team about custom address configurations
Per-Order Configuration Strategy
When to Use Per-Order Settings:- High-Value Orders: Custom instructions for expensive items
- International Orders: Special handling for overseas shipments
- Customer Requests: When customers request specific delivery instructions
- Fragile Items: Special handling for delicate products
- Fragile Items: Apply consistent handling instructions to delicate orders
- Heavy Items: Apply lifting and handling instructions to heavy packages
- Weather Events: Weather-specific delivery instructions
- High-Value Orders: Signature requirements for expensive items
Troubleshooting
Common Issues
Custom Address Not Applied
Custom Address Not Applied
Problem: Custom address not showing on labels
Solutions:
- Verify the address is saved in settings
- Check that the location ID matches
- Ensure the address has all required fields
- Try resetting to default and re-entering
Delivery Instructions Not Appearing
Delivery Instructions Not Appearing
Problem: Custom delivery instructions not visible to delivery driver
Solutions:
- Check that instructions are saved for the order
- Verify the order is using the correct settings
- Ensure instructions aren’t too long for driver visibility
- Try refreshing the order details
Bulk Instructions Not Applied
Bulk Instructions Not Applied
Problem: Bulk delivery instructions not applied to all orders
Solutions:
- Verify all orders are selected
- Check that orders are eligible for bulk operations
- Ensure instructions are saved before processing
- Try applying to a smaller batch first
Refunding Shipping Labels
Refunding Shipping Labels
Need to refund a label? Currently, Australia Post does not provide a way to refund labels through their API. To refund a shipping label purchased through the app:
- Log in to your Australia Post MyPost Business account
- Navigate to the Transactions tab
- Click View for the label batch you want to refund
- Click View again for the specific label you want to refund
- Click the red Refund button
If the refund is successful, the charges will be returned to your credit card or PayPal account within 5–10 business days.