Overview
Ship together (1 label) lets you buy a single Australia Post shipping label for two or more orders that are going to the same customer and shipping address. Each order is fulfilled in Shopify with the same tracking number, so your customer gets one parcel instead of multiple. This is especially useful for merchants who receive several small orders from the same buyer in a short window (for example, same-day reorders or split checkouts).
Why use Ship together?
Lower postage
One parcel is often cheaper than two or three separate Parcel Post or Express Post consignments
Simpler packing
Pack one box instead of multiple shipments for the same address
One tracking number
Your customer gets a single tracking update for everything you shipped together
Cleaner fulfilment
Each Shopify order is still marked fulfilled with that shared tracking number
Plan availability
Ship together is available on Starter, Growth, Scale, and Pro plans.When can you combine orders?
All selected orders must meet every condition below:
If something does not match, the bulk action stays disabled with a message such as Selected orders cannot be combined into one label.
How to ship together
1
Open Shipping Labels
Open and go to Shipping Labels → Ready to ship.
2
Prepare each order
Choose the package, total weight, postage features, and shipping service for each order. Make sure the service is the same on every row you want to combine.
3
Select eligible orders
Tick two or more orders that meet the eligibility rules above.
4
Choose Ship together
Open bulk actions and select Ship together (1 label).
5
Review the combined shipment
In the modal, check the shared address, items and quantities, package, weight, extras, and shipment settings. If recipient names differ, choose which name appears on the label.
6
Check the combined quote
Wait for the postage quote. You may see a savings message such as You save $X by shipping together, or that the combined cost is the same as shipping separately.
7
Buy the combined label
Confirm Buy combined label. One Australia Post label is purchased, and each selected order is fulfilled with the same tracking number.
What happens after purchase?
- One MyPost Business label is created for the combined parcel.
- Each selected Shopify order is marked fulfilled with the same tracking number.
- You can download or print the label from the success banner or Transactions.
- Combined purchases fulfil immediately — they do not use the Fulfill later workflow.
Ship together vs Split shipments
Tips for stores
- Combine same-day or next-day reorders before you pack — customers usually prefer one delivery.
- Confirm weight and dimensions for the combined contents so the MyPost quote is accurate.
- If items cannot physically fit in one parcel, keep them as separate labels instead of combining.
- Use Fulfill later only for separate labels you want to buy now and fulfil later — combine always fulfils straight away.
Troubleshooting
Ship together is greyed out
Ship together is greyed out
Check that you selected two or more domestic orders with the same address, location, customer/email, and shipping service, and that none already sit in Labels purchased. Fix any package or weight validation errors first.
Unable to fetch combined postage quote
Unable to fetch combined postage quote
Retry after confirming package dimensions and total weight. If it still fails, buy separate labels, or contact support at .
Customer expected separate parcels
Customer expected separate parcels
Ship together is intentional consolidation. If the customer wants separate deliveries, purchase labels one order at a time instead.
Need to refund a combined label
Need to refund a combined label
Refunds are handled in MyPost Business, not in the app. See the refund steps in Advanced features.
Need Help?
Book Free Consultation
Schedule a one-on-one session with our shipping experts
Contact Support
Get help with combining shipments or eligibility rules