> ## Documentation Index > Fetch the complete documentation index at: https://help.kivaro.io/llms.txt > Use this file to discover all available pages before exploring further. # Flat Rates > Keep your Shopify shipping prices at checkout, then hide, rename, reorder, or show only a method based on destination, cart, or customer ## Overview Flat rates let you **keep the shipping prices you already set in Shopify** and control **which methods customers see** at checkout. Use this when you want Shopify to stay the source of truth for price (for example Standard `$9.95`, Express `$14.95`), but you need rules such as: * Hide Express for Western Australia * Rename Standard to a clearer Australia Post name * Show only Click & Collect for selected postcodes * Put the cheapest option first > [!NOTE] > > Flat rates are available on the **Pro** plan. You can use **either** flat rates **or** [live carrier-calculated rates](https://help.kivaro.io/carrier-calculated-shipping.md), not both at the same time. This is different from [Free Shipping Rules](https://help.kivaro.io/free-shipping-rules.md), which make a visible method `$0` with a Shopify discount. Flat rate rules change **visibility and naming**, not the dollar amount Shopify already stores on the method. ## Before you start **1. Create the rates in Shopify** In **Shopify Admin → Settings → Shipping and delivery**, add the delivery methods you want customers to see (name and price). AusPost MyPost Business reads those methods; it does not create the prices. **2. Open Checkout shipping rates** In AusPost MyPost Business, go to **Checkout Shipping Rates** in the sidebar. **3. Allow delivery customizations** The first time you enable flat rates, Shopify asks AusPost MyPost Business to manage **delivery customizations**. Approve that prompt so rules can hide, rename, or reorder methods at checkout. ```mermaid theme={null} flowchart LR A["Shopify method: Standard 9.95 AUD"] --> B["Kivaro flat rate rule"] B --> C["Checkout"] C --> D["Hidden, renamed, reordered, or shown only"] ``` ## Enable flat rates **1. Choose Enable flat rates** On **Checkout shipping rates**, select **Enable flat rates**. If live rates were on, the app turns them off first. **2. Pick a market or shipping profile** Use the **Market** or **Shipping profile** selector so you can see the methods Shopify offers in that scope. A rule still matches the **same checkout name and price** wherever checkout shows them. **3. Add at least one rule** Click **Add rule**, choose the Shopify method, pick an action, add conditions, and save the rule. **4. Save the page** Click **Save** on the Checkout shipping rates page so Shopify publishes the delivery customization. Until you save, the services card may show **Not active**. ![Checkout rates with Enable live rates and Enable flat rates. Select Enable flat rates. Choose one. Turning one on turns the other off.](https://mintcdn.com/kivaro/ZBMMUQrWk1DehUI4/images/checkout-rates-mode-picker.png?fit=max\&auto=format\&n=ZBMMUQrWk1DehUI4\&q=85\&s=e2299f30311d25f14223aad561e75a2a) > [!WARNING] > > Checkout must keep **at least one** shipping option visible. The app blocks a set of rules that would hide every method. ## How flat rate rules work * Rules run at checkout against the methods Shopify already priced. * Each rule targets **one method** (matched by **name** and, when present, **price**). * Conditions on a rule are combined with **AND** or **OR**. Each rule can have up to **10** conditions. * If no rule matches, customers see the Shopify method unchanged. * If Shopify cannot apply a postcode, product, or item-count condition, the method can still appear (fail-open). Keep important “must hide” cases as simple as you can. ## Rule actions | Action | What customers see | | - | - | | **Hide** | That method is removed from checkout when the rule matches | | **Rename** | Shopify’s price stays the same; the checkout title is replaced with your name | | **Show cheapest first** | Methods are reordered. Checkout still **selects the cheapest** rate as the default. Order cannot promote a dearer rate | | **Show only this service** | Every other shipping method is hidden when the rule matches | > [!TIP] > > **Show only this service** is the reliable way to force one option (for example Click & Collect in a metro postcode range). **Hide** is better when you only need to drop one method and leave the rest. ![Flat rate services list with a Hide rule on Standard AUD 6.00 when order value is 360 or more. Use Add rule to create another.](https://mintcdn.com/kivaro/ZBMMUQrWk1DehUI4/images/checkout-rates-flat-rules.png?fit=max\&auto=format\&n=ZBMMUQrWk1DehUI4\&q=85\&s=137cccf442423350097921f1d179ac85) ## Conditions | Condition | What it checks | | - | - | | Order value | Merchandise total (before or after discounts). Shipping is excluded | | State or territory | Australian state/territory on the shipping address | | Postcode | Exact postcodes or ranges (for example `2000-2234`) | | Domestic or international | Shipping country vs your shop country | | Cart weight | Total weight of shippable lines, from Shopify variant weights (grams) | | Number of items | Total units in the cart | | Product, SKU, or tag | Line items by title, SKU, or product tag | | Collection | Cart contains a product from a Shopify collection | | Customer tag | Logged-in customer has one of the tags you enter | | Country | Shipping country | | Region | Oceania or EU country groups | > [!NOTE] > > **PO Box** matching is not available on flat rates. Shopify often omits the street line on its own rates. Use [live rates](https://help.kivaro.io/carrier-calculated-shipping.md) if you need to hide a service for PO Boxes, locked bags, or parcel lockers. ## Simple examples ### Hide Standard on higher-value orders Keep Shopify’s Standard price (for example `$6.00`) for smaller carts, and hide it when the merchandise total is high so Express is the option customers see. | Setting | Value | | - | - | | Method | Standard · AUD 6.00 | | Action | Hide | | Condition | Order value **greater than or equal to** `$360` (before discounts) | ![Rule editor hiding Standard · AUD 6.00 when order value is 360 or more, compared against merchandise before discounts.](https://mintcdn.com/kivaro/ZBMMUQrWk1DehUI4/images/checkout-rates-flat-rule-editor.png?fit=max\&auto=format\&n=ZBMMUQrWk1DehUI4\&q=85\&s=11944cf18f335ab8e3ae780bb38bbc82) Lower-value carts still see Standard at the Shopify price. ### Hide Express for Western Australia A Perth customer should not see overnight-style Express if you cannot meet that promise. | Setting | Value | | - | - | | Method | Express Shipping | | Action | Hide | | Condition | State or territory = **WA** | NSW, VIC, and other states still see Express at the Shopify price. ### Rename Standard for Sydney metro Keep `$9.95` in Shopify, but show a clearer name at checkout. | Setting | Value | | - | - | | Method | Standard | | Action | Rename → `Australia Post Parcel Post` | | Condition | Postcode ranges `2000-2234` | ### Show only pickup in selected postcodes You offer Click & Collect in Shopify at `$0`. For nearby postcodes, hide every other method. | Setting | Value | | - | - | | Method | Click & Collect | | Action | Show only this service | | Condition | Postcode exact `2000, 2010, 2011` | Customers outside those postcodes still see Standard and Express. ### Hide Standard when the cart has a bulky SKU | Setting | Value | | - | - | | Method | Standard Shipping | | Action | Hide | | Condition | Product, SKU, or tag: SKU **equals** `BULKY-CHAIR` | Express (or another remaining method) stays available so checkout is not empty. ### Free shipping vs flat rates To make Standard `$0` on orders over `$80`, do **not** use a flat rate hide/rename rule. Use a [free shipping rule](https://help.kivaro.io/free-shipping-rules.md) so Shopify applies a shipping discount. If you **hide** the method that the free-shipping discount applies to, customers will not get that free option. *** ## Tips and troubleshooting > [accordion] I don't see Enable flat rates > > Checkout shipping rates require the **Pro** plan. Upgrade, then reopen **Checkout Shipping Rates**. > [accordion] No methods are listed > > Create the rate in **Shopify Admin → Settings → Shipping and delivery** first, then return to this page. Use the market or profile selector if you have more than one shipping scope. > [accordion] Shopify asked for extra permission > > Flat rates stay off until you allow AusPost MyPost Business to manage delivery customizations. Open the page again and approve the prompt. > [accordion] The rule saved but checkout did not change > > Click **Save** on the Checkout shipping rates page (saving the rule editor alone is not enough). Then retry checkout in a private window. Shopify can keep a rate response for up to **15 minutes**. > [accordion] A method I hid is still visible > > Confirm the rule is **enabled**, the method **name and price** match Shopify exactly, and at least one condition matches the test cart. If every method would be hidden, the app leaves options visible on purpose. > [accordion] Free shipping disappeared > > A free-shipping discount only applies to a method that stays visible. If you hid that method, turn the hide rule off or point free shipping at a method you keep showing. ## Related guides * [Carrier-calculated shipping (live rates)](https://help.kivaro.io/carrier-calculated-shipping.md) - quote Australia Post at checkout * [Free Shipping Rules](https://help.kivaro.io/free-shipping-rules.md) - make a visible method free * [Shipping Rules](https://help.kivaro.io/shipping-rules.md) - automate the label after the order is placed Need help? Email [support](mailto:\{supportEmail}). 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