# Advanced Features Source: https://help.kivaro.io/advanced-features Explore advanced shipping features including custom location addresses, per-order configuration, and bulk operations ## Advanced Shipping Features Take your shipping operations to the next level with these powerful features designed for complex fulfillment scenarios and high-volume stores. ## Custom Location Addresses Perfect for merchants using multiple warehouses, 3PLs, or PO Boxes. Configure custom "From / Return" addresses for each fulfillment location. ### Why Use Custom Location Addresses? Different addresses for different warehouses or fulfillment centers Custom addresses for third-party logistics providers Use PO Box addresses for specific locations Mix default and custom addresses as needed ### Setting Up Custom Location Addresses Go to Settings in your app and find "Fulfillment Location Addresses" Choose the fulfillment location you want to configure Use the default fulfillment location address or set a custom address Fill in the custom address details (Address Line 1, Suburb, State, Postcode, Phone, Country) Optionally apply the same address to all locations using the checkbox Save your settings to apply the custom addresses ### Address Requirements * **Address Line 1**: Required - Main address line * **Suburb**: Required - City or suburb name * **State**: Required - Australian state (NSW, VIC, QLD, etc.) * **Postcode**: Required - 4-digit Australian postcode * **Phone**: Optional - Contact phone number * **Country**: Defaults to Australia (AU) ### Use Cases **Scenario**: You have warehouses in Sydney, Melbourne, and Brisbane **Solution**: Set custom addresses for each warehouse location **Benefit**: Labels automatically use the correct warehouse address **Scenario**: You use a third-party logistics provider for fulfillment **Solution**: Set the 3PL's address as the custom address for that location **Benefit**: Labels show the 3PL's address instead of your business address **Scenario**: You use a PO Box for returns or specific product lines **Solution**: Set the PO Box as the custom return address **Benefit**: Returns are directed to your PO Box instead of your business address ## Per-Order Shipment Configuration Customize delivery instructions and customer references for individual orders, giving you complete control over each shipment. ### Accessing Per-Order Settings 1. **From Shipping Labels Page**: Click the settings icon in the right corner next to any order 2. **From Bulk Operations**: Access settings for multiple orders at once ### Available Customizations Add specific delivery instructions for each order Set unique reference numbers per order Mark orders for special handling or fragile items Set delivery contact preferences and instructions ### Delivery Instructions Add custom delivery instructions that will be visible to the delivery driver. By default, the system will use any delivery instructions already added in Shopify for that order. **Default Behavior:** * **Shopify Instructions**: If delivery instructions are already set in Shopify for the order, these will be used by default * **Custom Override**: You can add additional instructions or override the default ones * **Driver Visibility**: All instructions (both Shopify and custom) will be visible to the delivery driver in their system **Examples:** * "Leave at front door if no answer" * "Call customer before delivery" * "Handle with care - Fragile items" * "Deliver to reception desk" * "Requires signature - Do not leave unattended" ### Customer References Set unique reference numbers for each order: **Use Cases:** * **Order Numbers**: Use your internal order reference * **Customer Codes**: Reference customer account numbers * **Project Codes**: Link to specific projects or work orders * **Tracking Codes**: Use your own tracking system references ### Best Practices * **Be Specific**: Use clear, actionable instructions * **Keep it Concise**: Avoid overly long instructions that may not be clearly visible to drivers * **Consider the Recipient**: Write instructions that delivery drivers can easily follow * **Test First**: Try custom settings on a small batch before applying to large orders ## Bulk Delivery Instructions Efficiently add delivery instructions to multiple orders simultaneously, perfect for special handling requirements or consistent delivery preferences. ### When to Use Bulk Instructions Apply "Fragile - Extra protection required" to delicate orders Add "Heavy items - Use appropriate equipment" for heavy packages Apply weather-specific delivery instructions Add "Requires signature - Do not leave unattended" for high-value orders ### Adding Bulk Delivery Instructions Choose the orders you want to add delivery instructions to Click on the bulk actions menu and select "Add delivery instructions" Type your delivery instructions that will apply to all selected orders Review the instructions and apply them to all selected orders ### Bulk Instruction Examples **Fragile Items:** * "Fragile - Extra protection required" * "Handle with care - Delicate items" * "Glass items - Extra protection needed" **Heavy Items:** * "Heavy items - Use appropriate equipment" * "Two-person lift required" * "Heavy package - Handle with care" **Delivery Preferences:** * "Leave at front door if no answer" * "Call before delivery" * "Deliver to reception desk" * "Requires signature - Do not leave unattended" ## Advanced Configuration Tips ### Location Address Management You can mix and match default and custom addresses. Some locations can use their default Shopify fulfillment location address while others use custom addresses. **Pro Tips:** * **Test First**: Always test custom addresses with a small batch before applying to all orders * **Backup Defaults**: Keep a record of your default addresses in case you need to revert * **Regular Reviews**: Periodically review your location addresses to ensure they're still accurate * **Team Communication**: Inform your team about custom address configurations ### Per-Order Configuration Strategy **When to Use Per-Order Settings:** * **High-Value Orders**: Custom instructions for expensive items * **International Orders**: Special handling for overseas shipments * **Customer Requests**: When customers request specific delivery instructions * **Fragile Items**: Special handling for delicate products **When to Use Bulk Settings:** * **Fragile Items**: Apply consistent handling instructions to delicate orders * **Heavy Items**: Apply lifting and handling instructions to heavy packages * **Weather Events**: Weather-specific delivery instructions * **High-Value Orders**: Signature requirements for expensive items ## Troubleshooting ### Common Issues **Problem**: Custom address not showing on labels **Solutions**: * Verify the address is saved in settings * Check that the location ID matches * Ensure the address has all required fields * Try resetting to default and re-entering **Problem**: Custom delivery instructions not visible to delivery driver **Solutions**: * Check that instructions are saved for the order * Verify the order is using the correct settings * Ensure instructions aren't too long for driver visibility * Try refreshing the order details **Problem**: Bulk delivery instructions not applied to all orders **Solutions**: * Verify all orders are selected * Check that orders are eligible for bulk operations * Ensure instructions are saved before processing * Try applying to a smaller batch first **Need to refund a label?** Australia Post does not provide a way to refund labels through their API. To refund a shipping label purchased through the app: 1. Log in to your Australia Post MyPost Business account 2. Navigate to the **Transactions** tab 3. Click **View** for the label batch you want to refund 4. Click **View** again for the specific label you want to refund 5. Click the red **Refund** button If you used **Fulfill later** and no longer need the label in your packing queue, you can also **Cancel label** in the app so the order returns to Ready to ship. That cancel action does **not** refund postage — you still need to refund in MyPost Business. See [Fulfill later](/fulfill-later#cancel-a-purchased-label-workflow-reset). If the refund is successful, the charges will be returned to your credit card or PayPal account within 5–10 business days. ## Need Help? Schedule a one-on-one session with our shipping experts Get help with advanced features and configuration # Bulk Label Operations Source: https://help.kivaro.io/bulk-operations Learn how to efficiently create shipping labels for multiple orders at once ## Overview Bulk operations allow you to create shipping labels for multiple orders simultaneously, significantly reducing the time spent on order fulfillment. This feature is perfect for high-volume stores or when processing orders in batches. ## Accessing Bulk Operations ### From Orders Page 1. Navigate to **Orders** in your Shopify admin 2. Select multiple unfulfilled orders using checkboxes 3. Click **Create shipping labels** from the bulk actions dropdown ### From App Dashboard 1. Open the app 2. Navigate to the **Orders** section 3. Use filters to find orders that need labels 4. Select multiple orders and click **Create shipping labels** ## Bulk Label Creation Process Choose orders that need shipping labels (up to your plan limit) Check each order for completeness and accuracy Set package details for each order or use bulk settings Choose shipping options for each order Final review before purchasing all labels Download and print all generated labels ## Order Selection ### Eligible Orders Orders must meet these criteria for bulk processing: * **Unfulfilled items**: Contains items that haven't been fulfilled * **Valid shipping address**: Complete and accurate delivery address * **Recent orders**: Created within the last 60 days * **Paid status**: Order must be paid or authorized ### Selection Limits * **Batch limits**: Maximum of 2000 labels in a single batch * **Weight limits**: Total weight cannot exceed Australia Post limits * **Value limits**: High-value orders may require individual processing The app will automatically exclude ineligible orders and show you which ones were skipped and why. ## Bulk Configuration Options ### Package Settings Set the same package for all selected orders: - Choose from flat-rate packaging - Select custom packages - Use default package settings Configure packages individually: - Review each order's items - Select appropriate package size - Adjust weights if needed - Override bulk settings for specific orders ### Set Custom Dimensions Use **Set custom dimensions** to apply one-off package dimensions (length, width, height in cm) to selected orders. This is useful when an order uses a package size that isn’t in your saved custom packages, or when you want to try different dimensions without changing settings. Set custom dimensions modal with Length, Width, Height fields, Save as custom package checkbox, and Apply button #### How to use Select the orders you want to apply custom dimensions to from the shipping labels table. Click the bulk actions menu and choose **Set custom dimensions**. Enter **Length**, **Width**, and **Height** in centimetres. All three are required and must be greater than 0.1. Each dimension cannot exceed 105 cm (MyPost Business limit). At least two dimensions must be 5 cm or greater. Check **Save as custom package** to add this size to your custom package list for future use. Enter a **Package name** when this is checked. The new package will appear in the package list and will be applied to the selected orders. Click **Apply** (or **Apply and save** if saving as custom package) to apply the dimensions to all selected orders. Quotes will refresh with the new dimensions. #### Display in the table * **One-off (not saved):** The package column shows **One off package** plus the dimensions you entered. * **Saved as custom package:** The package column shows the package name and dimensions like any other custom package, and that package is selected. #### Validation rules * All three dimensions (length, width, height) are required. * Each value must be greater than 0.1. * No dimension may exceed 105 cm. * At least two dimensions must be 5 cm or greater. * If you save as custom package, the package name is required and must not duplicate an existing name. ### Shipping Services Configure shipping services in bulk: * **Parcel Post**: Standard delivery for all orders * **Express Post**: Priority delivery for all orders * **Mixed Services**: Different services based on order criteria * **Rule-based**: Apply shipping rules automatically ### Additional Options Require signature for all orders or high-value items only Add insurance coverage for valuable shipments Automatically send tracking details to customers Buy labels now without fulfilling Shopify orders yet (Growth+) Combine eligible orders into one Australia Post label Handle international shipping requirements ## Review and Validation ### Pre-Purchase Review Before purchasing labels, the system validates: * **Address accuracy**: All shipping addresses are complete * **Weight calculations**: Package weights are within limits * **Service availability**: Selected services are available for destinations * **Payment verification**: Australia Post account has sufficient funds ### Error Handling If some orders fail validation: * Successful orders: Labels are generated and ready to print * Failed orders: Shown with specific error messages * Option to retry failed orders individually * No labels are purchased if critical errors occur * Detailed error report provided * Contact support for assistance with complex issues ## Label Management ### Download Options After successful bulk processing: * **Download all labels**: Download all labels as a single PDF based on your configured print layout (A4 single page, A4 multiple pages, or A6) * **Print directly**: Send directly to your printer using your configured print settings ## Best Practices ### Preparation Group orders by shipping method, destination, or priority Ensure all items are available and ready to ship Have appropriate packaging materials ready Check for any address corrections needed ### Processing Efficiency * Process orders in manageable batches (10-50 orders) - Avoid overwhelming your system or Australia Post API - Consider your plan limits and processing capacity * Process during off-peak hours for better performance - Avoid processing during Australia Post maintenance windows - Allow time for error resolution if needed * Review a sample of orders before bulk processing - Spot-check generated labels for accuracy - Verify package selections make sense ### Error Prevention Always review orders before bulk processing to avoid costly mistakes. * **Address validation**: Use Shopify's address validation features * **Weight verification**: Double-check item weights and package selections * **Service selection**: Ensure chosen services are appropriate for destinations * **Payment method**: Verify Australia Post account has sufficient funds ## Bulk Delivery Instructions Efficiently add delivery instructions to multiple orders simultaneously. This feature is perfect for seasonal campaigns, special handling requirements, or when you need to apply consistent instructions across multiple orders. Note that any existing Shopify delivery instructions for orders will be preserved and combined with bulk instructions. ### Adding Bulk Delivery Instructions Choose the orders you want to add delivery instructions to Click on the bulk actions menu and select "Add delivery instructions" Type your delivery instructions that will apply to all selected orders Review the instructions and apply them to all selected orders ### Use Cases for Bulk Delivery Instructions Add instructions like "Handle with care - Holiday gift" for seasonal orders Apply "Fragile - Extra protection required" for delicate items Set "Leave at front door if no answer" for contactless delivery Add "Call before delivery" for orders requiring customer contact ### Best Practices * **Be Specific**: Use clear, actionable instructions * **Keep it Concise**: Avoid overly long instructions that may not fit on labels * **Consider the Recipient**: Write instructions that delivery drivers can easily follow * **Test First**: Try bulk instructions on a small batch before applying to large orders ## Troubleshooting ### Common Issues **Problem**: Some orders are automatically excluded from bulk processing **Solutions**: - Check if orders are already fulfilled - Verify shipping addresses are complete - Ensure orders are within the 60-day limit - Check payment status **Problem**: Labels fail to generate for some orders **Solutions**: - Verify Australia Post account has sufficient credit - Check package weight limits - Ensure shipping services are available for destinations - Review international shipping requirements **Problem**: Bulk processing is slow or times out **Solutions**: - Reduce batch size - Process during off-peak hours - Check internet connection stability - Contact support if issues persist **Need to refund labels purchased in bulk?** Currently, Australia Post does not provide a way to refund labels through their API. When you purchase labels in bulk, all labels are created within a single Australia Post transaction. To refund labels: 1. Log in to your Australia Post MyPost Business account 2. Navigate to the **Transactions** tab 3. Click **View** for the bulk transaction containing your labels 4. Click **View** for the specific label you want to refund 5. Click the red **Refund** button All labels from a bulk purchase are in a single transaction, but each label must be refunded individually. If the refund is successful, the charges will be returned to your credit card or PayPal account within 5–10 business days. ### Recovery Options If bulk processing fails: 1. **Retry individual orders**: Process failed orders one by one 2. **Split batches**: Break large batches into smaller groups (max 2000 labels per batch) 3. **Manual processing**: Handle problematic orders individually 4. **Contact support**: Get help with persistent issues at # Ship Together (Combine Shipments) Source: https://help.kivaro.io/combine-shipments Buy one Australia Post label for multiple orders going to the same customer and address ## Overview **Ship together (1 label)** lets you buy a **single Australia Post shipping label** for two or more orders that are going to the **same customer and shipping address**. Each order is fulfilled in Shopify with the **same tracking number**, so your customer gets one parcel instead of multiple. This is especially useful for merchants who receive several small orders from the same buyer in a short window (for example, same-day reorders or split checkouts). Ready to ship table with multiple orders selected for Ship together ## Why use Ship together? One parcel is often cheaper than two or three separate Parcel Post or Express Post consignments Pack one box instead of multiple shipments for the same address Your customer gets a single tracking update for everything you shipped together Each Shopify order is still marked fulfilled with that shared tracking number ## Plan availability Ship together is available on **Starter**, **Growth**, **Scale**, and **Pro** plans. ## When can you combine orders? All selected orders must meet **every** condition below: | Requirement | What it means | | ------------------------- | -------------------------------------------------------------------------------- | | At least 2 orders | Select two or more rows on **Ready to ship** | | Domestic only | Destination must be Australia (international orders cannot be combined) | | Same customer | Same Shopify customer, or the same email on every order | | Same shipping address | Street, suburb, state, and postcode must match | | Same fulfilment location | Orders must ship from the same warehouse / location | | Same shipping service | Each row must already have the same Parcel Post or Express Post service selected | | No pending deferred label | Orders waiting in **Labels purchased** cannot be combined again | | Valid package and weight | Package, weight, and extras must pass validation | If something does not match, the bulk action stays disabled with a message such as *Selected orders cannot be combined into one label*. ## How to ship together Open and go to **Shipping Labels → Ready to ship**. Choose the package, total weight, postage features, and shipping service for each order. Make sure the service is the same on every row you want to combine. Tick two or more orders that meet the eligibility rules above. Open bulk actions and select **Ship together (1 label)**. In the modal, check the shared address, items and quantities, package, weight, extras, and shipment settings. If recipient names differ, choose which name appears on the label. Wait for the postage quote. You may see a savings message such as *You save \$X by shipping together*, or that the combined cost is the same as shipping separately. Confirm **Buy combined label**. One Australia Post label is purchased, and each selected order is fulfilled with the same tracking number. Ship together modal showing combined postage quote and savings ## What happens after purchase? 1. **One MyPost Business label** is created for the combined parcel. 2. **Each selected Shopify order** is marked fulfilled with the **same tracking number**. 3. You can download or print the label from the success banner or **Transactions**. 4. Combined purchases **fulfil immediately** — they do **not** use the [Fulfill later](/fulfill-later) workflow. ## Ship together vs Split shipments | | Ship together | Split shipments | | ----------- | ----------------------------- | ------------------------------------------ | | Goal | One label for multiple orders | Multiple fulfilment orders from one order | | Typical use | Same customer ordered twice | Heavy order, backorders, or separate packs | | Tracking | One shared tracking number | Separate tracking per split | | Docs | This page | [Split shipments](/split-shipments) | ## Tips for stores * Combine same-day or next-day reorders before you pack — customers usually prefer one delivery. * Confirm **weight and dimensions** for the combined contents so the MyPost quote is accurate. * If items cannot physically fit in one parcel, keep them as separate labels instead of combining. * Use [Fulfill later](/fulfill-later) only for separate labels you want to buy now and fulfil later — combine always fulfils straight away. ## Troubleshooting Check that you selected **two or more** domestic orders with the **same address, location, customer/email, and shipping service**, and that none already sit in **Labels purchased**. Fix any package or weight validation errors first. Retry after confirming package dimensions and total weight. If it still fails, buy separate labels, or contact support at . Ship together is intentional consolidation. If the customer wants separate deliveries, purchase labels one order at a time instead. Refunds are handled in MyPost Business, not in the app. See the refund steps in [Advanced features](/advanced-features#troubleshooting). ## Need Help? Schedule a one-on-one session with our shipping experts Get help with combining shipments or eligibility rules # Free Shipping Rules Source: https://help.kivaro.io/free-shipping-rules Configure checkout free shipping using rules for order value, location, cart line items, cart weight, and stacking with other discounts ## Overview Free shipping rules let you offer **automatic free shipping at checkout** when a customer's cart matches conditions you define. When enabled, creates a **Shopify automatic shipping discount for each enabled rule** (shown in **Shopify Admin → Discounts** as titles like **Kivaro Free Shipping · …**). Eligible customers see your custom checkout message and selected delivery methods become free. This guide covers setup, rule options (including combining with other discounts), all available conditions, and practical examples. Free shipping rules are available on the **Scale** and **Pro** plans. If you don't see the feature, upgrade your plan or contact [support](mailto:\{supportEmail}). ## Before you start Make sure your store has **shipping rates** and **delivery methods** configured in Shopify (for example Standard and Express). Free shipping applies to delivery options at checkout. Cart weight conditions use **variant weight** from Shopify. Enter weights on product variants in **Products → \[product] → Variants**. If a variant has no weight (or weight is zero), it contributes **0 g** unless you enable **Don't apply when product weight is missing**. In , go to **Settings** and open the **Checkout shipping** tab. Checkout shipping settings tab showing the Free shipping rules section with Enable free shipping rules turned on ## Enable free shipping On the **Checkout shipping** tab, enable **Enable free shipping rules**. Click **Add free shipping rule**, configure conditions, set a checkout message, and save the rule in the editor. Click **Save** on the settings page. This syncs your enabled rules to Shopify and activates the automatic shipping discount(s). Saving with free shipping enabled creates one automatic discount per **enabled** rule in Shopify. If you delete those **Kivaro Free Shipping · …** discounts under **Discounts**, rules won't apply at checkout until you save settings in the app again. Free shipping rules list with multiple enabled rules ## How rules work at checkout * **Rules** are evaluated when a customer reaches checkout shipping. * You can create up to **50 rules**. Each rule has up to **10 conditions**. * Within a rule, conditions are combined with **AND** (every condition must match) or **OR** (any one condition is enough), using **Match conditions using** / **Combine with previous** in the rule editor. * Each **enabled** rule syncs as its **own** Shopify shipping discount and is evaluated independently. Free shipping applies when **any** matching rule’s discount is applied (for example different postcode zones with different thresholds). * **Delivery methods** on a rule limit which shipping options become free. The method names must match a delivery option title at checkout (comparison is case-insensitive). Leave empty to apply free shipping to **all** shipping methods in the delivery group. If you select methods that are not available for that cart’s delivery group, that rule does not match. * **Checkout message** is shown to the customer when the rule applies (max 255 characters). ## Rule settings When you add or edit a rule, these options appear near the top of the rule editor: | Setting | What it does | | ---------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | | **Status** | **Enabled** rules are evaluated at checkout and synced to Shopify. **Disabled** rules are ignored and are not kept as active discounts. | | **Combine with order discounts** | When on (default), this free shipping discount may combine with **order** discount codes and automatic order discounts. | | **Combine with product discounts** | When on (default), this free shipping discount may combine with **product** discount codes and automatic product discounts. | New rules default both combination checkboxes **on**. Existing rules that never set these options are also treated as **on**. *** ## Combining with other discounts Shopify only stacks discounts when **both sides** allow it. 1. In , leave **Combine with order discounts** and/or **Combine with product discounts** enabled on the free shipping rule (defaults are on), then **Save** settings so Shopify syncs. 2. The **other** discount (for example a discount code) must also allow combining with **shipping** discounts. does **not** set free shipping discounts to combine with other **shipping** discounts. ### What customers see | Situation | Typical result | | --------------------------------------------------------------------- | ---------------------------------------------------- | | Cart matches a free shipping rule, no promo code | Free shipping applies | | Same cart + order/product code, and **both** discounts allow stacking | Free shipping **and** the code apply | | Same cart + code, but the code does **not** allow shipping discounts | Free shipping does not apply together with that code | ### Codes created outside Shopify Admin Discount codes from apps such as **Klaviyo** may not appear as editable discounts in **Shopify Admin → Discounts**, or may only appear under app-created discounts. Combination with shipping is usually configured in that app’s coupon / Shopify discount settings. If free shipping vanishes only when a code is applied, check that the code (or its template) allows combining with **shipping discounts**. After changing combination settings in , click **Save** on the settings page so Shopify discounts sync. You do not need to reopen every rule unless you want to change a checkbox for that rule only. *** ## Condition types | Condition | What it checks at checkout | | ------------------- | ----------------------------------------------------------------- | | Minimum subtotal | Merchandise value (before or after product discounts) | | Shipping zone | Domestic or international (shipping country vs your shop country) | | Postcode | Exact postcodes or ranges on the shipping address | | State / territory | Australian states and territories | | Country | Shipping country | | **Cart line items** | Products in the cart by title, SKU, variant, and quantity | | **Cart weight** | Total weight of shippable cart lines in **grams** | *** ## Minimum subtotal Require a minimum merchandise total before free shipping applies. ### Configuration options * **Minimum order subtotal** — compared against **merchandise only** (shipping and taxes are excluded) * **Order value basis** * **Before product discounts** (default) — uses each cart line’s subtotal before line discounts * **After product discounts** — uses each cart line’s total after line discounts Basis uses cart **line** merchandise amounts from Shopify. Cart-wide order discount codes or other stacked automatic discounts may not be reflected in the after-discount total, because Shopify can evaluate discounts in parallel. ### Example | Field | Value | | ----------------- | ----------------------------------- | | Minimum subtotal | `$100` | | Order value basis | Before product discounts | | Checkout message | `Free shipping on orders over $100` | *** ## Location conditions ### Shipping zone Choose **Domestic**, **International**, or both. * **Domestic** — shipping country matches your shop’s country * **International** — shipping country is different from your shop’s country Both the shipping address country and shop country must be available for this condition to match. ### Postcode Match the shipping address postcode using: * **Exact postcodes** — comma-separated, e.g. `2000, 2010` * **Postcode ranges** — comma-separated ranges where start is less than end, e.g. `2000-2010, 3000-3099` You can use exact values and ranges together. Matching uses the numeric part of the postcode (Australian-style codes such as `2000`–`9999`). Enter at least one valid exact postcode or range. ### State / territory Select one or more **Australian** states or territories from the list. The shipping address province/state code must match a selected value. ### Country Search and select shipping countries. Free shipping applies when the customer’s shipping country matches one of your selections. *** ## Cart line items Match products in the **customer's cart at checkout** using product title, SKU, variant title, and optional quantity rules. This is similar to **Fulfillment order line items** in [Shipping Rules](/shipping-rules), but it runs at **checkout** against the live cart—not when you create a shipping label. ### Configuration options * **Match mode** * **All of line items** — every shippable line in the cart must match your filters * **At least one of line items** — any shippable line can match * **Product title, SKU, variant** * **Operators**: Equals, Not equals, Starts with, Ends with, Contains * Product title and variant matching are **case-insensitive** * SKU matching is **case-sensitive** * Enter **at least one** of product title, SKU, or variant for the condition to be valid * SKU max **40** characters; variant title max **255** characters * **Quantity** * **Any** — line matches regardless of quantity (default) * **Equals** — the line quantity must equal the number you enter (exact match, not “or more”) * **Non-shippable items** (items that don't require shipping) are ignored. ### Example configurations **Free shipping when the cart contains a gift box** | Field | Value | | ---------------- | ------------------------------ | | Match mode | At least one of line items | | SKU | Equals `GIFT-BOX` | | Quantity | Any | | Checkout message | `Free shipping on gift boxes!` | **Free shipping for a line of exactly 12 units of a tea product** | Field | Value | | ---------------- | ---------------------------------- | | Match mode | At least one of line items | | Product title | Contains `Tea` | | Quantity | Equals `12` | | Checkout message | `Free shipping on bulk tea orders` | **Free shipping only when the entire cart is VIP catalogue items** | Field | Value | | ---------------- | ---------------------------- | | Match mode | All of line items | | SKU | Starts with `VIP-` | | Quantity | Any | | Checkout message | `Complimentary VIP shipping` | *** ## Cart weight Compare the **total cart weight in grams** against a threshold using standard comparison operators. ### Configuration options * **Operators**: Less than or equal to, Less than, Greater than, Greater than or equal to, Equals * **Unit**: Enter weight in **grams** (e.g. `500` for 500 g, `5000` for 5 kg) * **Weight source**: Shopify **variant weight** on each shippable cart line, converted to grams (kilograms, pounds, and ounces are converted automatically) * **Non-shippable lines** are excluded from the total * **Items without a positive variant weight** contribute **0 g** by default ### Don't apply when product weight is missing Enable **Don't apply when product weight is missing** when you want the condition to **fail** if any shippable item in the cart has no positive variant weight in Shopify. Use this when you only want free shipping for carts where every product has a known weight. | Setting | Behavior | | ----------------------- | ------------------------------------------------------------------------------ | | **Unchecked** (default) | Missing or zero weights contribute 0 g; lightweight carts may still qualify | | **Checked** | Condition does not match if any shippable line lacks a positive variant weight | ### Example configurations **Free standard shipping for parcels up to 500 g** | Field | Value | | ------------------------------------------ | ---------------------------------------------- | | Operator | Less than or equal to | | Cart weight | `500` | | Don't apply when product weight is missing | Unchecked | | Delivery methods | Standard Shipping only | | Checkout message | `Free standard shipping on orders under 500 g` | **Free shipping for orders between 2 kg and 5 kg** | Field | Value | | ----------- | ------------------------ | | Operator | Greater than or equal to | | Cart weight | `2000` | Add a second condition with **AND**: | Field | Value | | ----------- | --------------------- | | Type | Cart weight | | Operator | Less than or equal to | | Cart weight | `5000` | **Free shipping only when all products have weights and cart is under 10 kg** | Field | Value | | ------------------------------------------ | --------------------- | | Operator | Less than or equal to | | Cart weight | `10000` | | Don't apply when product weight is missing | **Checked** | *** ## Combined rule examples These examples mix conditions merchants commonly use alongside cart line items and cart weight. ### Sydney metro — spend \$75+ | Setting | Value | | ------------------------------ | -------------------------------------------------- | | Rule name | `Sydney metro free shipping` | | Match conditions using | **AND** | | Combine with order discounts | On | | Combine with product discounts | On | | Condition 1 | Minimum subtotal — `$75` (after product discounts) | | Condition 2 | Postcode ranges — `2000-2234` | | Checkout message | `Free shipping to Sydney metro on orders over $75` | ### Free express when cart has fragile SKU and is under 3 kg | Setting | Value | | ---------------------- | ----------------------------------------------------------------------------------- | | Match conditions using | **AND** | | Condition 1 | Cart line items — SKU **Equals** `FRAGILE-001`, match **At least one**, qty **Any** | | Condition 2 | Cart weight — **Less than or equal to** `3000` | | Delivery methods | Express Shipping | | Checkout message | `Free express shipping on fragile items under 3 kg` | ### Victorian orders over \$100, or carts containing a subscription box Use **two rules** (each becomes its own discount). Free shipping applies if either rule matches: **Rule 1** | Setting | Value | | ---------------------- | ----------------------- | | Match conditions using | **AND** | | Condition 1 | Minimum subtotal `$100` | | Condition 2 | State **VIC** | **Rule 2** | Setting | Value | | ----------- | -------------------------------------------------- | | Condition 1 | Cart line items — SKU **Equals** `SUB-BOX-MONTHLY` | A single rule uses one operator for **all** of its conditions (**AND** or **OR**). For **(A AND B) OR C**, use two separate rules as above. ### Domestic lightweight catalogue orders | Setting | Value | | ------------------------------------------ | ---------------------------------------------- | | Match conditions using | **AND** | | Condition 1 | Shipping zone — **Domestic** | | Condition 2 | Cart weight — **Less than or equal to** `2000` | | Don't apply when product weight is missing | Checked | | Checkout message | `Free shipping on lightweight domestic orders` | *** ## Checkout result When a rule matches, customers see your message and eligible delivery methods show **\$0** shipping. You can verify the underlying discounts in **Shopify Admin → Discounts** (one **Kivaro Free Shipping · …** entry per enabled rule). Open a discount to confirm it combines with **product** and/or **order** discounts according to your rule settings. *** ## Tips and troubleshooting * Confirm **Enable free shipping rules** is on and you clicked **Save** in app settings. * Check that **Kivaro Free Shipping · …** discounts still exist under **Shopify Admin → Discounts** (one per enabled rule). * Verify the rule is **enabled** and at least one condition actually matches the test cart. * If you limited **Delivery methods**, make sure a selected method title matches a delivery option shown at checkout. * In the free shipping rule, confirm **Combine with order discounts** and/or **Combine with product discounts** is on, then **Save** settings in the app. * Shopify also requires the **code** to allow combining with **shipping**. Check the code in Shopify Admin, or in the tool that created it (for example Klaviyo). * Quick check: remove the code — if free shipping returns, the rule matched and stacking settings are the cause. * Choose **Before product discounts** or **After product discounts** to match how you want the threshold to work. * Cart-wide order codes may not always reduce the after-discount line totals used at evaluation time. * Weights come from **variant weight** in Shopify, not package dimensions in the app. * Products without a positive weight contribute **0 g** unless you enabled **Don't apply when product weight is missing**. * Only **shippable** lines are included in the total. * Enter at least one of **product title**, **SKU**, or **variant**. * Check **match mode**: **All** requires every shippable line to match; **At least one** is usually easier for promotional SKUs. * Product title and variant are case-insensitive; **SKU is case-sensitive**. * Quantity **Equals** means exact quantity on that line, not a minimum. [Shipping Rules](/shipping-rules) **Fulfillment order line items** run when you fulfill orders and create labels. **Cart line items** here run at **checkout** against the live cart. Use shipping rules for label automation; use free shipping rules for customer-facing checkout discounts. *** ## Related guides * [Shipping Rules Configuration](/shipping-rules) — automate packages and services at fulfillment time * [Complete Setup Guide](/getting-started) — full app configuration overview Need help? Email [support](mailto:\{supportEmail}). # Fulfill Later & Labels Purchased Source: https://help.kivaro.io/fulfill-later Buy Australia Post labels now and mark Shopify orders as fulfilled when you are ready to pack and ship ## Overview **Fulfill later** (also called **Skip fulfilling orders**) lets you **buy MyPost Business shipping labels without marking the Shopify orders as fulfilled yet**. Labels stay in the **Labels purchased** tab until you are ready to pack. When you mark them as fulfilled, tracking is added to each Shopify order and you can optionally email the customer. This is designed for busy warehouses that want to: * Buy postage in a morning batch * Print labels later * Fulfil in Shopify only when parcels actually leave the bench Shipping Labels page showing Ready to ship and Labels purchased tabs ## Plan availability **Growth plan and above.** Fulfill later and the **Labels purchased** tab are available on Growth, Scale, and Pro. Starter plan merchants will see an upgrade prompt: *Fulfill later is available on Growth plan and above*. ## How the two tabs work | Tab | What you see | | -------------------- | ---------------------------------------------------------------------------------------------------- | | **Ready to ship** | Unfulfilled fulfilment orders that still need a label (or need another partial label) | | **Labels purchased** | Labels you already bought with **Skip fulfilling orders**, waiting to be marked fulfilled in Shopify | When you buy with fulfill later: * Orders move from **Ready to ship** into **Labels purchased** * Shopify fulfilment status does **not** change yet * Reserved quantities stay out of Ready to ship so you do not buy a duplicate label by mistake ## Buy labels without fulfilling On **Shipping Labels → Ready to ship**, select the orders you want to purchase. Click **Review label(s)** and confirm package, weight, service, and postage features as usual. In the buy postage confirmation, tick **Skip fulfilling orders (fulfill later)**. While skip is on, **Send tracking details to customer(s)** is turned off. Customers are notified later, when you mark orders as fulfilled (if you choose that option). Complete the purchase. You will see a message that labels are ready to print and that orders have **not** been fulfilled yet. Open the **Labels purchased** tab. Your new labels appear with tracking, postage, carrier reference, and download/print actions. Buy postage modal with Skip fulfilling orders (fulfill later) enabled ## Mark orders as fulfilled When parcels are packed and ready to hand to Australia Post (or your courier pickup): Go to **Shipping Labels → Labels purchased**. Select one or more rows. Click **Mark as fulfilled** (page action or bulk action). Confirm that Shopify should fulfil those orders with the purchased tracking numbers. Optionally tick **Send tracking details to customer(s)**. After success: * Tracking is added to the Shopify order(s) * Rows leave **Labels purchased** * Those fulfilment quantities no longer sit in your deferred queue ## Cancel a purchased label (workflow reset) Sometimes you buy a label too early — wrong service, customer changed address, or you need to re-pack. Use **Cancel label** on **Labels purchased**. ### Important: cancel in the app is not a MyPost refund Cancelling in : * Removes the label from **Labels purchased** * Returns the order/quantity to **Ready to ship** * Does **not** refund postage with Australia Post MyPost Business does **not** support cancelling labels through the app API. If you no longer need the postage, you must request a **refund or void in MyPost Business**. Cancel label confirmation modal with MyPost Business refund warning ### How to cancel Select the label row, or use the cancel (delete) icon next to download/print. Confirm that the order will return to Ready to ship, and that this does **not** refund postage. For MyPost Business labels, the modal warns you to request a refund in MyPost Business. Use **Open MyPost Business** or **Open this transaction** when shown. After cancel, the order is back on **Ready to ship** so you can buy a new label if needed. ### Refund in MyPost Business 1. Log in to [MyPost Business](https://auspost.com.au/mypost-business) 2. Open **Transactions** and find the label/transaction 3. Request a **Refund** for the unused label 4. Successful refunds usually return to your card or PayPal within **5–10 business days** If you cancel in the app and then buy a new label without refunding the old one in MyPost Business, you may be charged twice. ## Partial fulfilments Fulfill later works with **partial quantities**: * You can buy a label for some items now and leave the rest on Ready to ship * Shopify remaining quantities stay correct until you mark the purchased portion as fulfilled * Cancel returns only that reserved quantity to Ready to ship ## Download and print purchased labels From **Labels purchased** you can: * Copy the tracking number * Open Australia Post tracking * Open the MyPost Business transaction reference * Download or print the label PDF Lost the PDF? You can usually download again from **Labels purchased** or **Transactions** for up to **30 days** after purchase. Changing print layouts (A4 / thermal) is typically available within **48 hours** of purchase. ## Tips for merchants * Use fulfill later for **batch label buying** before your packing shift starts. * Turn customer tracking emails **on at Mark as fulfilled**, so customers are not notified before the parcel leaves. * Do not leave unused labels sitting unpaid for refund — cancel in-app **and** refund in MyPost when postage will not be used. * Orders in Labels purchased cannot be selected for [Ship together](/combine-shipments) until you cancel or fulfil them. ## Troubleshooting Your store needs Growth plan or above. Upgrade in the app billing settings, then refresh Shipping Labels. Check **Labels purchased**. It is waiting for **Mark as fulfilled**. That is expected. Cancel only resets your Shopify workflow. Refund unused labels in MyPost Business. Tracking emails are sent when you mark as fulfilled **and** choose **Send tracking details to customer(s)**. They are not sent at purchase time when fulfill later is enabled. Carrier reprint windows are limited. Try download again within 30 days from Labels purchased or Transactions. After that, the stored copy may no longer be available. ## Need Help? Schedule a one-on-one session with our shipping experts Get help with fulfill later, Labels purchased, or cancellations # Complete Setup Guide Source: https://help.kivaro.io/getting-started Comprehensive guide to configuring and using all features of the AusPost MyPost Business app ## Complete Setup Guide This comprehensive guide covers everything you need to know about setting up and using the app. If you're just getting started, we recommend beginning with our [Quick Start guide](/quickstart) for a streamlined setup process. The app streamlines your shipping process by integrating directly with Australia Post's MyPost Business platform. Create shipping labels instantly, manage bulk operations, and automate your fulfillment workflow - all from within your Shopify admin. ## What You'll Get Create shipping labels instantly for individual orders or bulk operations Choose from Australia Post flat-rate packaging or create custom packages Generate multiple shipping labels at once for efficient order fulfillment Buy one Australia Post label for multiple orders to the same address Buy labels now and fulfil Shopify orders when parcels are ready (Growth+) Buy another label for replacements, returns, or standalone domestic shipments Generate professional packing slips with order details for your shipments Divide orders into multiple shipments for items in different locations or with different fulfillment needs Automate package selection and shipping options based on order conditions Handle partial order fulfillments with ease and accuracy Manage shipping from multiple warehouse locations seamlessly Handle customs declarations and export documentation for global orders Monitor all shipments with real-time tracking updates and event timelines (Paid plans only) Automated alerts for shipment issues and delays (Paid plans only) ## Prerequisites Before you begin, make sure you have: 1. **Active Shopify Store** - Your store must be live and accessible 2. **Australia Post MyPost Business Account** - You'll need an active account with Australia Post 3. **Valid Payment Method** - Either a credit/debit card or business credit account with Australia Post **Don't have a MyPost Business account?** You can sign up for a free account at auspost.com.au/business/shipping/mypost-business. With a free MyPost Business account, you can save up to 40% on domestic shipping and up to 35% on international shipping as your shipping volume grows. ## Installation ### Step 1: Install the App 1. Visit the Shopify App Store and search for " " 2. Click **Install** and follow the installation prompts 3. Grant the required permissions when prompted The app requires access to orders, products, and fulfillment data to generate accurate shipping labels. ### Step 2: Connect Your Australia Post Account Retrieve your unique merchant token from Australia Post: 1. Log in to your Australia Post MyPost Business account 2. Navigate to "eCommerce Partners" and find "" Australia Post eCommerce Partners page showing Kivaro integration 3. Click **Connect** and ensure you have a payment method added to your account 4. Copy the generated merchant token Australia Post Kivaro connection page with merchant token Your merchant token is unique to your Australia Post account and should be kept secure. Connect your account in the Shopify app: 1. Open the app in your Shopify admin 2. Click **Connect MyPost Business Account** 3. Paste your merchant token 4. Select your preferred payment method 5. If using a business credit account, enter your account number 6. Click **Save** If you need to regenerate your token, you can do so from your Australia Post account settings. ## Basic Setup ### Configure Default Settings Set up your default printing and label preferences: - Choose your default print layout (A4 or A6) - Select label format based on your printer setup - Configure international shipping preferences (A4 only) **Thermal Label Printing:** If you're using a thermal label printer, select **A6** as your print layout option. A6 format is specifically designed for thermal printers and ensures optimal label quality and compatibility with standard thermal label sizes. Configure your default shipping services and options: - Set default shipping services (Parcel Post, Express Post) - Configure signature on delivery preferences - Set up transit cover options for valuable items These settings help streamline the label creation process for most orders. Set up your packaging preferences: - Choose from Australia Post flat-rate packaging - Create custom packages for your specific needs - Set default package for automatic selection Custom packages help optimize shipping costs and ensure proper fit for your products. Configure your return address for shipping labels: **Important:** By default, the return address on your shipping labels will be your fulfillment location address. Before generating labels, please verify this address is correct. You can customize the return address for each location from the app settings page if needed. * Review your fulfillment location addresses * Configure custom return addresses if using multiple warehouses or 3PL providers * Ensure return addresses are accurate for customer returns ### Create Your First Shipping Label Create labels for individual orders: 1. Navigate to any unfulfilled order in your Shopify admin 2. Click **Create shipping label** in the order details 3\. Review and adjust package details if needed 4. Select shipping service and options 5. Click **Buy shipping label** Before generating labels, verify that the return address (which defaults to your fulfillment location address) is correct. You can change it from the app settings page if needed. Labels are automatically applied to orders and tracking information is sent to customers. Process multiple orders at once: 1. Go to **Orders** in your Shopify admin 2\. Select multiple unfulfilled orders 3. Click **Create shipping labels** from the bulk actions 4. Review all orders and make adjustments as needed 5. Click **Buy shipping labels** to process all at once Bulk operations are perfect for high-volume stores or batch processing. Use the "Create Shipping Labels" admin action for seamless integration: 1. **Orders Listing Page**: Select one or more orders and click **More actions** → **Create Shipping Labels** 2. **Order Details Page**: Click **More actions** → **Create Shipping Labels** for a single order This sends orders directly to the Kivaro MyPost Business App where you can purchase shipping labels, fulfill orders, and notify customers with tracking details — all in one place. The admin action provides a streamlined workflow that keeps you in your Shopify admin while accessing all shipping functionality. ## Key Features ### Shipping Rules Automate your shipping process with intelligent rules: Navigate to **Shipping Rules** in the app and click **Add Rule** Define when the rule applies (order weight, value, customer location, etc.) Specify what happens when conditions are met (package selection, shipping service, signature requirements, Extra Cover, etc.) Enable the rule to start automating your shipping decisions ### Package Management Use Australia Post's pre-defined satchels and boxes: - **Satchels**: Extra Small, Small, Medium, Large, Extra Large (max 5kg) - **Boxes**: Various sizes with weight limits - Automatic pricing based on Australia Post rates Create your own package definitions: - Define dimensions (length, width, height) - Set weight limits - Choose package type (box or satchel) - Set as default for automatic selection ### International Shipping For international orders, the app supports: * **Customs Declarations**: Automatic HS code management * **Export Documentation**: EDN (Export Declaration Number) handling * **Country-Specific Rules**: Different requirements per destination * **Value-Based Processing**: Automatic declaration requirements International shipping labels can only be printed on A4 paper due to their size requirements. ## Usage Tracking Monitor your app usage with built-in analytics: * **Monthly Label Count**: Track labels generated each month * **Usage Limits**: Monitor against your plan limits * **Recent Activity**: View daily and weekly label generation * **Transaction History**: Detailed cost breakdown with GST ## Shipping label workflows After connecting MyPost Business, opening the app takes you straight to **Shipping Labels**. ### Carrier Accounts In **Settings → Carrier Accounts**, connect and manage your Australia Post MyPost Business account (and future carriers as they become available). Settings Carrier Accounts page showing MyPost Business connected status ### Smarter fulfilment options | Workflow | Best for | Guide | | ------------------- | ------------------------------------------------------------ | --------------------------------------- | | **Ship together** | Multiple orders to the same customer/address, one parcel | [Combine shipments](/combine-shipments) | | **Fulfill later** | Buy postage now, fulfil in Shopify when you pack (Growth+) | [Fulfill later](/fulfill-later) | | **Purchase label** | Replacements, returns, or another label on a fulfilled order | [Purchase label](/purchase-label) | | **Split shipments** | One order that must leave as multiple parcels | [Split shipments](/split-shipments) | ### Re-download labels for up to 30 days Lost a PDF? Download or print again from **Transactions** or **Labels purchased** for up to **30 days** after purchase. * Change A4 / thermal layouts within about **48 hours** of buying the label * After the stored copy expires, the app shows labels as **Expired** ### Edits remembered while you work On **Ready to ship**, package, weight, service, and similar edits are kept in **this browser** until you buy labels for those orders. Clearing browser data or switching devices will not keep those unfinished edits. ## Tracking Page **Paid Plans Only**: The Tracking Page feature is available exclusively for Growth and Scale plan subscribers. Starter plan users must upgrade to access this feature. Monitor all your shipments in one centralized location with the Tracking Page. This powerful feature provides real-time visibility into your order fulfillment status, helping you stay informed about every package in transit. ### Key Features Tracking information is automatically updated throughout the day Monitor shipments with "In Transit" and "Delivered" status tabs View detailed event history for each shipment with location and timestamps See estimated transit times and track delivery progress ### What You Can Track The Tracking Page displays comprehensive information for each shipment: * **Order Information**: Direct links to Shopify orders * **Tracking Numbers**: Copy tracking numbers with one click * **Last Checkpoint**: Most recent tracking event location and status * **Transit Time**: Days in transit from order date * **Order Date**: When the order was placed * **Destination**: Delivery address with postcode * **Current Status**: Real-time shipment status (In Transit, Delivered, etc.) ### Using the Tracking Page Navigate to the **Tracking** page in your app Browse all shipments organized by status using the "In Transit" and "Delivered" tabs Click on any shipment row to view the complete event timeline with location details and timestamps Click the copy icon next to any tracking number to quickly copy it to your clipboard Click the external link icon to view detailed tracking on Australia Post's website ### Automatic Updates Tracking events are automatically synchronized throughout the day to keep you informed about your shipments. The system: * **Updates Status**: Automatically refreshes tracking information for active shipments * **Stops at Terminal Status**: Ceases updates when packages reach terminal statuses (Delivered, Cancelled, Cannot be delivered) * **Time Zone Aware**: Displays all dates and times in your configured timezone * **Event History**: Maintains a complete timeline of all tracking events for each shipment ### Plan Availability **Upgrade Required**: The Tracking Page is only available for paid plans (Growth and Scale). Starter plan users will see an upgrade prompt when accessing this feature. **Available Plans:** * ✅ **Growth Plan**: Full access to Tracking Page * ✅ **Scale Plan**: Full access to Tracking Page * ❌ **Starter Plan**: Not available (upgrade required) **Want to try this feature?** Upgrade to our paid plan which includes a 14-day trial period. This gives you full access to the Tracking Page and all premium features risk-free. ## Tracking Alerts **Paid Plans Only**: The Tracking Alerts feature is available exclusively for Growth and Scale plan subscribers. Starter plan users must upgrade to access this feature. Get a complete **birds-eye view** of all your shipments and proactively intervene when issues arise. Tracking Alerts automatically monitors every package and alerts you the moment action is needed—whether that's contacting Australia Post, reaching out to customers, or investigating delivery problems. ### Business Value * **Complete Visibility**: See all shipment issues across your entire operation in one dashboard * **Proactive Intervention**: Know exactly when to contact Australia Post or customers before problems escalate * **Time Savings**: Eliminate manual tracking checks—the system monitors everything automatically * **Cost Reduction**: Catch lost or delayed packages early to minimize refunds and reshipments * **Customer Service Excellence**: Address issues before customers contact you, improving satisfaction and retention ### Key Benefits * **Birds-Eye View**: Daily email summaries and dashboard show all issues in one place * **Proactive Operations**: Know when to contact Australia Post vs. when to reach out to customers * **Automated Monitoring**: System continuously monitors all shipments—no manual checking required * **Actionable Intelligence**: Each alert includes suggested actions and all details needed to take action ### Alert Types The system supports seven different alert types: * **No Update for X Days**: Alerts when packages haven't received tracking updates * **Awaiting Collection for X Days**: Notifies when packages wait for customer collection * **Returned to Sender**: Immediate notification when packages are returned * **Label Not Lodged for X Days**: Identifies labels created but never lodged with carrier * **Possible Delay**: Alerts when carrier indicates possible delivery delays * **Article Damaged**: Immediate notification when packages are damaged * **Cannot Be Delivered**: Alerts when packages cannot be delivered to address ### Email Notifications Configure email notifications to receive daily summary emails with all active alerts: * **Daily Summaries**: One email per day with all active alerts * **Categorized Alerts**: Alerts grouped by type for easy scanning * **Complete Details**: Each alert includes tracking number, order, status, and description * **Multiple Recipients**: Add up to 3 email addresses per shop ### Getting Started with Alerts Navigate to **Alerts** → **Alert Settings** in your app Check the "Enable this alert" checkbox for each alert type you want to monitor Set business day thresholds for time-based alerts (No Update, Awaiting Collection, Label Not Lodged) Enable email notifications and add recipient email addresses (up to 3) **Email Delivery**: Add `tracking-notifications@kivaro.io` to your safe sender list to ensure email alerts aren't filtered to spam. For complete documentation on Tracking Alerts, including detailed configuration instructions and troubleshooting, see our [Tracking Alerts guide](/tracking-alerts). ## Other Paid Plan Features In addition to the Tracking Page and Tracking Alerts, paid plans (Growth and Scale) include access to: * **Shopify Flow Automation**: Automate shipping label generation with workflow triggers (see [Shopify Flow guide](/shopify-flow)) * **Pickup Scheduling**: Schedule Australia Post pickups directly from the app * **Label Branding**: Customize shipping labels with your branding For detailed information about Shopify Flow automation, see our [Shopify Flow guide](/shopify-flow). For complete Tracking Alerts documentation, see our [Tracking Alerts guide](/tracking-alerts). Pickup scheduling and label branding features are available in the app settings for paid plan subscribers. ## Troubleshooting ### Common Issues **Problem**: App shows "Invalid merchant token" error **Solution**: - Verify your token is correctly copied from Australia Post - Check if your Australia Post account is active - Regenerate the token if needed **Problem**: Labels fail to generate due to payment issues **Solution**: - Ensure your Australia Post account has sufficient credit - Verify your payment method is valid and active - Check business credit account number if using that option **Problem**: Labels are not being created successfully **Solution**: - Verify order has a valid shipping address - Check that items are not already fulfilled - Ensure package weight doesn't exceed limits - Review international shipping requirements if applicable **Need to refund a label?** Currently, Australia Post does not provide a way to refund labels through their API. To refund a shipping label purchased through the app: 1. Log in to your [Australia Post MyPost Business account](\{auspostPartnersUrl}) 2. Navigate to the **Transactions** tab 3. Click **View** for the label batch you want to refund 4. Click **View** again for the specific label you want to refund 5. Click the red **Refund** button If the refund is successful, the charges will be returned to your credit card or PayPal account within 5–10 business days. ## Support Need help? We're here to assist: Schedule a one-on-one session with our experts Get help with setup, configuration, or troubleshooting ## Advanced Features ### Custom Location Addresses Perfect for merchants using multiple warehouses, 3PLs, or PO Boxes. Configure custom "From / Return" addresses for each fulfillment location. Set up custom addresses for each fulfillment location in your settings. Use your fulfillment location address by default, or override with custom addresses for specific locations. **Benefits:** * **Multi-warehouse Support**: Different addresses for different warehouses * **3PL Integration**: Custom addresses for third-party logistics providers * **PO Box Support**: Use PO Box addresses for specific locations * **Flexible Configuration**: Mix default and custom addresses as needed ### Per-Order Shipment Configuration Customize delivery instructions and customer references for individual orders, giving you complete control over each shipment. Access shipment settings for each order by clicking the settings icon in the shipping labels page to customize delivery instructions, customer references, and other shipment-specific details. **Features:** * **Custom Delivery Instructions**: Add specific instructions for each order (uses Shopify delivery instructions by default) * **Customer References**: Set unique reference numbers per order * **Order-Specific Settings**: Override default settings when needed * **Bulk Configuration**: Apply settings to multiple orders at once ### Bulk Delivery Instructions Efficiently add delivery instructions to multiple orders simultaneously, perfect for seasonal campaigns or special handling requirements. Apply delivery instructions to multiple orders at once, streamlining your fulfillment process for special campaigns or handling requirements. **Use Cases:** * **Seasonal Campaigns**: "Handle with care - Holiday gift" * **Special Handling**: "Fragile - Extra protection required" * **Delivery Preferences**: "Leave at front door if no answer" * **Customer Instructions**: "Call before delivery" ## Next Steps Now that you're set up, explore these advanced features: * [Shipping Rules Configuration](/shipping-rules) - Automate your shipping decisions * [Bulk Operations Guide](/bulk-operations) - Efficiently process multiple orders * [International Shipping](/international-shipping) - Handle global orders * [Package Management](/package-management) - Optimize your packaging strategy The app integrates seamlessly with your existing Shopify workflow. All generated labels automatically update order fulfillment status and send tracking information to customers. # AusPost MyPost Business Documentation Source: https://help.kivaro.io/index Complete guide to streamlining your shipping with Australia Post integration ## Welcome to Transform your Shopify shipping process with seamless Australia Post integration. Create shipping labels instantly, manage bulk operations, and automate your fulfillment workflow. Get up and running with in minutes ## Key Features Streamline your shipping process with powerful automation and integration. Create shipping labels directly from Shopify admin with "Create Shipping Labels" action Create shipping labels for multiple orders simultaneously (up to 2000 per batch) Buy one Australia Post label for multiple orders going to the same address Buy labels now and mark Shopify orders fulfilled when you pack and ship Buy another label for replacements, returns, or standalone domestic shipments Automate package selection and shipping options based on order conditions Use flat-rate packaging or create custom packages for your needs Manage shipping from multiple warehouse locations seamlessly Set custom from/return addresses for each fulfillment location Customize delivery instructions and customer references per order Handle partial order fulfillments with ease and accuracy Handle customs declarations and export documentation for global orders Monitor all shipments with real-time tracking updates (Paid plans only) Automated alerts for shipment issues and delays (Paid plans only) Improve package selection with accurate product and variant dimensions ## Quick Start Get up and running with in minutes. Add from the Shopify App Store Link your Australia Post MyPost Business account with your merchant token Set up your default shipping preferences and package options Generate shipping labels for your orders and start streamlining fulfillment Follow our step-by-step quickstart guide to get set up in minutes ## Need Help? Schedule a one-on-one session with our shipping experts Get help with setup, configuration, or troubleshooting # International Shipping Guide Source: https://help.kivaro.io/international-shipping Complete guide to handling international orders with customs declarations and export documentation ## Overview The Australia Post MyPost Business app provides comprehensive support for international shipping, including automatic customs declarations, export documentation, and country-specific requirements. This guide covers everything you need to know about shipping orders overseas. ## Prerequisites for International Shipping Before shipping internationally, ensure you have: * **Valid Australia Post account** with international shipping enabled * **Product information** including HS codes and country of origin (these are prefilled from your Shopify product details when available—see [HS code and country of origin](#hs-code-and-country-of-origin-from-shopify) below) * **Export documentation** for high-value shipments * **Compliance knowledge** for destination country requirements ## International Shipping Process Select orders with international shipping addresses Complete required customs information for each item Add export declaration numbers for high-value shipments Choose appropriate international shipping service Generate and print international shipping labels ## Customs Declarations ### Required Information For every international shipment, you must provide: Harmonized System classification codes for each item. When you create international labels, HS codes are **prefilled from your Shopify product details** (variant inventory item’s Harmonized System code) when available—you can edit them as needed. Detailed descriptions of goods being shipped. Descriptions are **editable per line item** when you create a label (up to 40 characters). By default, the app uses the **product title**—or a **product metafield** if you configure one in Settings (see [Prefill item descriptions from a product metafield](#prefill-item-descriptions-from-a-product-metafield) below). Where the goods were manufactured or produced. **Country of origin is prefilled from your Shopify product details** (variant inventory item’s country of origin) when available—you can change it per item if needed. Purpose of export (sale, gift, return, other) ### HS Code and Country of Origin from Shopify The app automatically prefills **HS code** and **country of origin** for each line item from your Shopify product/variant data when that information is set in Shopify (inventory item’s Harmonized System code and country of origin). This reduces data entry and helps keep customs declarations consistent. You can still edit or add values when creating a label. For best results, maintain HS codes and country of origin on your products in Shopify. **Learn how to add HS codes in Shopify:** Add HS codes for international shipping. ### HS Code Management HS (Harmonized System) codes are international classification codes. The app **prefills HS codes from your Shopify product details** (each variant’s inventory item Harmonized System code) when you create international labels—research and add codes in Shopify for products you ship internationally to streamline label creation. See Shopify’s guide to adding HS codes for step-by-step instructions. * **Product databases**: Use online HS code lookup tools - **Supplier information**: Check with your product suppliers - **Customs websites**: Official government resources - **Industry guides**: Sector-specific classification guides * **6-10 digits**: Most countries use 6-digit codes, some require 8-10 - **Format**: XXXX.XX.XX (e.g., 1234.56.78) - **Specificity**: More digits = more specific classification * **Electronics**: 8517.12.00 (Mobile phones) - **Clothing**: 6203.42.40 (Men's trousers) - **Books**: 4901.99.00 (Printed books) - **Jewelry**: 7113.19.50 (Precious metal jewelry) ### Commercial value When you complete a customs declaration, each shipment includes a **Commercial value** field (Yes / No). This indicates whether the goods are for resale. * **Default**: Yes (commercial / for resale) * **When to use No**: Gifts, samples, or other non-commercial shipments where the goods are not intended for resale You can change this on the customs declaration form before confirming the label. The value is sent on the Australia Post customs declaration. ### Item descriptions on the customs form For international labels, you can review and edit the **Customs description** for each line item directly in the customs declaration modal. Customs declaration Item Details section showing editable Customs description field prefilled per line item **Key details:** * Each active line item gets its own **Customs description** field (maximum **40 characters**) * Descriptions are used on the Australia Post customs declaration form—not the separate **Goods description** field, which is only used when the export reason is **Other** * If you have already saved a customs declaration for the order, your saved descriptions are kept and are not overwritten **Default description order** (when no saved description exists): 1. **Saved description** from a previous customs declaration on the order (if any) 2. **Product metafield value** (if you mapped a product metafield in Settings—see below) 3. **Product title** 4. **Parcel contents** (fallback when no title is available) **Orders with more than 20 line items:** Australia Post limits item content lines on the customs form. When an order has **more than 20** active line items, the app groups items by HS code and country of origin and suggests grouped descriptions. You can review and edit those grouped descriptions before confirming. Grouped suggestions use the same default order above (metafield value or product title) when building the suggested text. ### Prefill item descriptions from a product metafield If product titles are too generic for customs (for example, internal SKUs or marketing names), you can store a customs-friendly description on each product and have the app prefill it automatically. This is optional. If you do not configure a metafield mapping, the app continues to use **product titles** as today. **Requirements:** * The metafield must be a **product-level** definition in Shopify * Only **Single line text** metafield types are supported * The metafield definition must already exist in Shopify before it appears in the app dropdown #### Step 1: Create a product metafield in Shopify Create a product metafield definition in Shopify Admin for the description you want to use on customs forms—for example, `customs.description` or a name your team already uses. In Shopify Admin, go to **Settings** → **Custom data** → **Products** (or open a product and add a metafield definition from the **Metafields** section). Click **Add definition** and choose type **Single line text**. Other types (multi-line text, lists, numbers, and so on) are not supported for this feature. Give it a clear name (for example, **Customs description**) and note the **namespace** and **key**—you will select this definition in the app. Save the metafield definition. #### Step 2: Enter values on your products Add a customs-friendly description on each product. Use plain language suitable for customs authorities (material, product type, intended use)—not internal SKUs alone. Go to **Products** in Shopify Admin and open a product you ship internationally. Scroll to the **Metafields** section on the product page. Fill in your single-line text metafield with the description you want on customs forms (maximum 40 characters is enforced when creating labels). Save the product. Repeat for other products as needed. Use Shopify **bulk edit** to update metafield values across many products at once—similar to how you can bulk-edit dimension metafields. See [Product & Variant Dimensions](/product-variant-dimensions) for bulk-edit workflow tips. #### Step 3: Map the metafield in Kivaro Settings Tell the app which product metafield to use for customs description defaults. Kivaro Settings Postage tab showing landed costs payment and Customs item description source product metafield dropdown In the app, go to **Settings** → **Postage**. Under **Customs item description source (product metafield)**, choose your metafield from the dropdown. Select **None (use product title)** to turn this off. Save your settings. The mapping applies to new customs declarations and label creation going forward. **How the app uses the mapping:** | Situation | What the app uses for the default description | | --------------------------------------------------- | --------------------------------------------- | | Metafield mapping **not** configured | Product title | | Metafield configured and product **has a value** | Metafield value (trimmed, max 40 characters) | | Metafield configured but product value is **empty** | Product title | | You **edited** the description on the customs form | Your edited value (saved on the order) | Only **product-level** metafields are read—not variant metafields. Set the value on the product (or ensure the product record has the value your variants inherit from). If a previously selected metafield definition is deleted in Shopify, the app shows a warning in Settings and falls back to product titles until you choose another metafield or clear the setting. ### Export Declaration Numbers (EDN) For shipments over certain values, you need an Export Declaration Number: EDN is mandatory for shipments over \$2,000 AUD in value. **When EDN is required:** * Shipments valued over \$2,000 AUD * Certain restricted or controlled goods * Destination country requirements **How to obtain EDN:** 1. Register with Australian Border Force 2. Complete export declaration online 3. Receive EDN for your shipment 4. Enter EDN in the app when creating labels ## Setting Importer Reference via Shipping Rules You can automatically set the **importer reference number** for international shipments using [Shipping Rules](/shipping-rules). When an order matches a rule that has the **Importer reference number** action, the app applies that value to the customs declaration for the label—useful when you routinely use a fixed importer reference (e.g. your company or client reference) for certain destinations or order types. **How to set it:** 1. Go to **Shipping Rules** in the app and create or edit a rule. 2. Add a **condition** that targets international orders (e.g. Destination country **not equals** Australia). 3. In **Actions**, add **Importer reference number** and enter your reference (max 40 characters). 4. Save and enable the rule. When you create an international label for an order that matches this rule, the importer reference will be prefilled on the customs declaration. Shipping rule action: Importer reference number for international orders ## Country-Specific Requirements ### Popular Destinations **Requirements:** - HS codes required for all items - Detailed item descriptions - Country of origin mandatory - FDA approval for food/cosmetics **Restrictions:** - No dangerous goods - Limited alcohol shipments - Restricted agricultural products **Requirements:** - HS codes and descriptions - Country of origin - VAT implications for EU shipments - Brexit documentation **Restrictions:** - Food and agricultural products - Certain electronics - Cultural artifacts **Requirements:** - HS codes mandatory - Detailed descriptions - Country of origin - NAFTA documentation if applicable **Restrictions:** - Firearms and ammunition - Certain food products - Endangered species materials **Requirements:** - HS codes and descriptions - Country of origin - Biosecurity declarations - Food safety certificates **Restrictions:** - Strict biosecurity rules - Limited food imports - Agricultural product restrictions ## Creating International Labels ### Step-by-Step Process Choose an order with an international shipping address For each item, provide: HS code, customs description, country of origin, and individual value. **HS code and country of origin are prefilled from Shopify product details when available**—review and edit as needed. **Customs descriptions** default from your product metafield (if configured) or product title and can be edited per line item. Select the **export reason**, **commercial value** (Yes / No), and landed costs payment if applicable Include EDN if required for high-value shipments Verify all customs information is complete and accurate Create the international shipping label ### Label Format Requirements International shipping labels can only be printed on A4 paper due to their size requirements. **Label specifications:** * **Paper size**: A4 only * **Format**: Single label per page * **Content**: Includes customs declaration * **Printing**: High-quality printer recommended ## Common International Shipping Issues ### Documentation Problems **Problem**: Items rejected due to missing or incorrect HS codes **Solution**: - Research correct HS codes for your products - Maintain a database of product classifications - **Add HS codes to your products in Shopify** (inventory item’s Harmonized System code) so they are prefilled when creating labels—how to add HS codes in Shopify - Update product information in Shopify * Use generic codes as last resort **Problem**: Customs reject shipments with vague descriptions **Solution**: - Use specific, detailed descriptions - Include material composition - Mention intended use - Avoid generic terms like "gift" or "merchandise" - Store customs-friendly descriptions in a **product metafield** and map it in **Settings → Postage** so labels prefill consistently **Problem**: Declared values don't match customs assessment **Solution**: - Use actual sale prices - Include shipping costs in total value - Provide invoices if requested - Be consistent with previous shipments ### Shipping Restrictions Always check destination country restrictions before shipping. **Common restricted items:** * **Food products**: Most countries have strict food import rules * **Electronics**: Some countries require special certifications * **Cosmetics**: May need health department approval * **Medicines**: Usually prohibited without proper licensing * **Cultural items**: May require export permits ### Delivery Issues **Causes**: Incomplete documentation, restricted items, random inspections **Prevention**: - Ensure all documentation is complete - Use accurate HS codes and descriptions - Avoid shipping restricted items - Provide detailed item information **Causes**: Rejected by customs, refused by recipient, incorrect address **Prevention**: - Verify recipient addresses - Include contact information - Use appropriate packaging - Consider insurance for valuable items ## Best Practices ### Preparation Maintain a comprehensive database of: - HS codes for all products - Country of origin information - Detailed product descriptions (or a dedicated product metafield for customs descriptions) - Export restrictions by destination Create templates for: - Common export reasons - Standard item descriptions - Country-specific requirements - Emergency contact information Train your team on: - International shipping requirements - Customs documentation - Restricted items lists - Emergency procedures ### Ongoing Management * Monitor changes in international regulations - Update HS codes as needed - Review destination country requirements - Track shipping performance and issues * Set clear expectations for delivery times - Explain potential customs delays * Provide tracking information - Handle customs duty questions * Factor in customs duties and taxes - Consider insurance for valuable shipments - Optimize packaging for international shipping - Monitor shipping costs and performance ## Troubleshooting ### Common Error Messages **Message**: "HS Code is required when declaration is not accepted" **Solution**: Add valid HS codes for all items or accept the general declaration **Message**: "Export Declaration Number is required for orders over \$2,000" **Solution**: Obtain and enter the EDN for high-value shipments **Message**: "Country of origin is required for shipments to this destination" **Solution**: Specify the country where goods were manufactured. You can **set country of origin on your products in Shopify** (inventory item) so it is prefilled when creating international labels. ### Getting Help If you encounter issues with international shipping: 1. **Check documentation**: Ensure all required information is provided 2. **Verify restrictions**: Confirm items can be shipped to destination 3. **Contact support**: Reach out for assistance with complex cases 4. **Review regulations**: Stay updated on changing international requirements Get help with international shipping issues Official international shipping guidelines # Packing Slips Source: https://help.kivaro.io/packing-slips Generate professional packing slips for your orders to include with shipments ## Overview Packing slips help you organize your fulfillment process and provide customers with a detailed list of items in their shipment. The app allows you to generate professional packing slips that include order details, product information, and shipping addresses. Generate clean, professional packing slips with all order details Download and print packing slips directly from the app Includes product information, quantities, and order numbers Shows delivery address and shipping method ## Generating Packing Slips Packing slips can be generated from the shipping labels page in the app. This allows you to create packing slips for orders that are ready to be shipped. ### From Shipping Labels Page 1. Navigate to the app in your Shopify admin 2. Go to the **Shipping Labels** page (or access it when creating shipping labels for orders) 3. For each order, you'll see an option to **Generate Packing Slip** 4. Click **Generate Packing Slip** for the order(s) you want 5. Review the packing slip preview 6. Download or print the packing slip The shipping labels page is where you manage all your shipping-related documents. You can generate both shipping labels and packing slips from the same location, making it easy to prepare complete shipping documentation for your orders. ## Packing Slip Contents Packing slips generated by the app include: * **Order Information**: Order number, order date, and order status * **Customer Details**: Customer name and shipping address * **Product List**: All items in the order with: * Product name and SKU * Quantity ordered * Product variants (if applicable) * **Shipping Information**: Shipping method and delivery address * **Fulfillment Details**: Fulfillment location and date Packing slips are automatically formatted to fit standard printer paper sizes (A4 or Letter). You can print them directly or save them as PDF files for your records. ## Bulk Packing Slip Generation Generate packing slips for multiple orders at once from the shipping labels page: 1. Navigate to the **Shipping Labels** page in the app 2. Select multiple orders using checkboxes that you're creating shipping labels for 3. Click **Generate Packing Slips** (single action for all selected orders) 4. All packing slips will be generated and available for download 5. Download individually or as a batch Bulk packing slip generation is perfect for batch fulfillment days when you're processing many orders at once. Generate all packing slips along with your shipping labels, print them together, and match them with your packages during packing. ## Printing Packing Slips ### Print Settings * **Paper Size**: A4 or Letter (US Letter) * **Orientation**: Portrait * **Format**: PDF or direct print ### Best Practices 1. **Print Before Packing**: Generate and print packing slips before you start packing orders 2. **Match with Packages**: Keep packing slips with their corresponding packages 3. **Include in Shipment**: Place the packing slip inside the package or attach it to the outside 4. **Keep Records**: Save digital copies of packing slips for your records ## Customization Packing slips use your store's branding and include all relevant order information. The format is optimized for clarity and includes all details your fulfillment team needs to pack orders accurately. Packing slips are generated based on your order data in Shopify. Ensure your product information, SKUs, and order details are accurate in Shopify for the best packing slip results. ## Troubleshooting ### Packing Slip Not Generating Ensure the order is in a state that allows packing slip generation. Some order statuses may prevent generation. Check that the order has complete information including products, quantities, and shipping address. Ensure the app has proper permissions to access order data. Check your app settings if issues persist. ### Printing Issues * **Check Printer Settings**: Ensure your printer is set to the correct paper size (A4 or Letter) * **PDF Download**: If direct printing fails, download as PDF and print from the PDF viewer * **Browser Settings**: Some browsers may block printing. Check your browser's print settings ## Next Steps Now that you can generate packing slips, explore these related features: Generate shipping labels and packing slips for multiple orders at once. Automate package selection and shipping options based on order conditions. Learn about all features and advanced configuration options. Get up and running quickly with basic setup instructions. **Need help?** Contact our support team or book a free consultation to get expert guidance on using packing slips and other features. # Purchase Label (Adhoc & Another Label) Source: https://help.kivaro.io/purchase-label Buy a MyPost Business shipping label for replacements, returns, or already fulfilled Shopify orders ## Overview The **Purchase label** page lets you buy an Australia Post MyPost Business label **outside the main Ready to ship workflow**. Use it when you need to: * Buy **another label** for an order you already fulfilled (replacement, damaged parcel, wrong service) * Create a **return label** by swapping from/to addresses * Purchase a **standalone domestic label** that is not linked to a Shopify order Purchase label page showing from address, to address, package, service, and purchase summary ## Ways to open Purchase label ### 1. From a Shopify order (recommended for replacements) 1. Open the order in **Shopify admin → Orders** 2. Click **More actions** 3. Choose **Purchase another label** Customer and order details are prefilled so you can buy postage and optionally add the new tracking number to that order. Shopify order More actions menu with Purchase another label ### 2. From Transactions In , open **Transactions** and choose **Purchase label**. ### 3. Direct app page Open **Purchase label** from the app navigation / shipping section (`Purchase label` page title in the app). ## What you can configure Choose the fulfilment location address your parcel ships from Enter or edit the delivery address (standalone labels are Australia-only) Quickly swap from/to for return labels Pick a package, weight, Parcel Post or Express Post, and extras Add one-off box sizes or save a custom package for later When linked to a Shopify order, append the new tracking number ## Buy a label step by step Start from **More actions → Purchase another label** on an order, or open **Purchase label** in the app. Check **From** (your location) and **To** (customer). Use **Swap addresses** for returns. Standalone labels must be domestic (Australia). Select a flat-rate or custom package, enter total weight, and set postage features / transit cover if needed. In the package picker, choose **Add custom package / one-off dimensions**. Enter length, width, and height in centimetres. Optionally save the size as a reusable custom package. Wait for the quote, then choose Parcel Post or Express Post (and any other available options). If the label is linked to a Shopify order, you can tick **Add tracking to Shopify order** and optionally **Send tracking details to customer(s)**. Tracking is added **alongside** any existing tracking — it does not replace it. Confirm the postage cost and purchase. Download or print the label when it is ready. ## Custom dimensions on Purchase label Purchase label uses the **same custom dimensions experience** as the main Shipping Labels page: * Enter **Length**, **Width**, and **Height** in cm * Apply as a **one-off package** for this label only, or * **Save as custom package** so it appears in your package list next time Validation matches MyPost Business rules (for example, dimensions must be valid and within carrier limits). See also [Bulk operations → Set custom dimensions](/bulk-operations#set-custom-dimensions). ## Linked order vs standalone | | Linked to Shopify order | Standalone | | --------------------------- | ----------------------------------------------- | ---------------------------------- | | How you open it | Order **More actions → Purchase another label** | Transactions / Purchase label page | | Address prefills | Yes | You enter them | | Add tracking to Shopify | Optional | Not available | | Customer email notification | Optional when adding tracking | Not via Shopify order | | Destination | Follows the order | Domestic Australia only | ## Common use cases Open the original order → **Purchase another label** → buy a new service/package → add tracking to the same order so the customer sees the replacement consignment. Open Purchase label, set the customer address as **From** (or use swap), and your warehouse as **To**, then buy the return postage. Useful when you need to send an extra item after the original fulfilment was already marked complete in Shopify. Send a sample, warranty part, or marketplace parcel that is not tied to a Shopify order using a standalone domestic label. ## Tips * Prefer **Purchase another label** from the order admin when you need tracking to stay attached to that order history. * Recipient needs a **phone number or email** for MyPost Business validation. * If postage succeeds but Shopify tracking update fails, the label is still purchased — you can add tracking manually or retry from support guidance. * Re-download labels from **Transactions** for up to **30 days** after purchase. ## Troubleshooting International adhoc labels are not supported on this page. Use the main Shipping Labels / international workflow for overseas orders. Postage was charged successfully. Open the Shopify order and add the tracking number manually if needed, or contact . Complete from/to address, package, and weight first. Fix any validation messages under those fields, then wait for the service quote. Refund unused labels in MyPost Business Transactions. The app cannot cancel MyPost postage via API. See [Advanced features](/advanced-features#troubleshooting). ## Related guides * [Fulfill later & Labels purchased](/fulfill-later) — buy labels in the main workflow without fulfilling yet * [Ship together](/combine-shipments) — one label for multiple orders to the same address * [Bulk operations](/bulk-operations) — custom dimensions and bulk label buying * [Split shipments](/split-shipments) — split one order into multiple fulfilment orders ## Need Help? Schedule a one-on-one session with our shipping experts Get help with Purchase label, replacements, or returns # Quickstart Source: https://help.kivaro.io/quickstart Get up and running with AusPost MyPost Business in minutes ## Get started in three steps Set up integration and create your first shipping label in just a few minutes. ### Step 1: Install and connect your account Add to your Shopify store from the Shopify App Store. 1. Search for "" in the App Store 2. Click **Install** and follow the installation prompts 3. Grant the required permissions for orders, products, and fulfillment data The app needs access to your order data to generate accurate shipping labels. Link your existing Australia Post MyPost Business account to start creating labels. 1. Log in to your Australia Post MyPost Business account 2. Navigate to "eCommerce Partners" and find "" Australia Post eCommerce Partners page showing Kivaro integration 3. Click **Connect** and copy the generated merchant token Australia Post Kivaro connection page with merchant token 4. Paste the token in the app and select your payment method Australia Post Kivaro connection page with merchant token Ensure you have a valid payment method added to your Australia Post account before connecting. ### Step 2: Configure your settings Configure your shipping preferences to streamline the label creation process. 1. Choose your default print layout (A4 or A6) 2. Select preferred shipping services (Parcel Post, Express Post) 3. Set up signature and transit cover options 4. Configure package preferences (flat-rate or custom) You can always override these defaults when creating individual labels. **Important:** Ensure your fulfillment location address (from address) is correctly configured with accurate state, postcode, and street address. This address is used for shipping rate calculations and label generation. Verify your inventory location settings in Shopify match your actual fulfillment address. Set up custom packages for your specific shipping needs. 1. Go to **Settings** in the app 2. Click **Add Package** under Custom Packaging 3. Define dimensions, weight, and package type 4. Set as default for automatic selection Custom packages help optimize shipping costs and ensure proper fit for your products. ### Step 3: Create your first label Now you're ready to create your first shipping label! 1. Navigate to any unfulfilled order in your Shopify admin 2. Click **Create shipping label** in the order details 3. Review package details and adjust if needed 4. Select shipping service and any additional options 5. Click **Buy shipping label** to generate and download **Address verification required:** Before generating labels, ensure both addresses are complete and accurate: * **From address (inventory location):** Verify your fulfillment location has correct state, postcode, street address, and city. This is critical for accurate shipping rate calculations. * **Delivery address (customer address):** Ensure customer orders have complete delivery addresses including state, postcode, and street address. Incomplete addresses will prevent shipping rates from being calculated. You can update your fulfillment location address in Shopify settings or change it from the app settings page if needed. Labels are automatically applied to orders and tracking information is sent to customers. For seamless integration, use the "Create Shipping Labels" admin action: **From Orders Listing Page:** 1. Select one or more orders 2. Click **More actions** → **Create Shipping Labels** **From Order Details Page:** 1. Click **More actions** → **Create Shipping Labels** This sends orders directly to the Kivaro MyPost Business App for streamlined label creation and order fulfillment. The admin action keeps you in your Shopify admin while accessing all shipping functionality. ## Next steps Now that you're set up, explore these powerful features to streamline your shipping: Automate package selection and shipping options based on order conditions. Automatically generate shipping labels when orders are ready to fulfill. Create shipping labels for multiple orders simultaneously. Divide orders into multiple shipments when items need separate fulfillment. Generate professional packing slips for your orders to include with shipments. Handle customs declarations and export documentation for global orders. Monitor all shipments with real-time tracking updates (Paid plans only). Comprehensive guide covering all features, advanced configuration, and troubleshooting. **Need help?** Contact our support team or book a free consultation to get expert guidance. # Shipping Rules Configuration Source: https://help.kivaro.io/shipping-rules Learn how to create and manage automated shipping rules to streamline your fulfillment process ## Overview Shipping Rules allow you to automate package selection, shipping service, signature requirements, Extra Cover (transit cover), **Customer reference 1** on the label, and—for international orders—customs fields (importer reference number, sender customs reference, certificate number, licence number, landed costs payment), based on specific order conditions. This helps reduce manual work and ensures consistent shipping decisions across your store. Each rule can have up to 10 conditions, combined with AND or OR—except **All orders**, which must be used alone. Rules are evaluated in the order they appear; the **first matching rule’s actions** are applied. ## Creating Your First Rule Navigate to the app and click on **Shipping Rules** in the sidebar Click **Add Rule** to create your first automated shipping rule Give your rule a descriptive name (e.g., "Heavy Items - Express Post") Define when this rule should apply using one or more conditions Specify what should happen when the conditions are met (package, service, signature, Extra Cover, Customer reference 1, or international customs fields) Toggle the rule status to **Enabled** and save ## Rule Conditions You can create rules based on various order attributes. Each rule can have **up to 10 conditions**. When you add more than one condition, you choose how to combine them: **AND** (all must match) or **OR** (at least one must match). The first condition has no operator; from the second condition onward, you select "and" or "or" to combine with the previous result. **Exception:** If you use **All orders**, that must be the **only** condition on the rule—you cannot combine it with other conditions. **Available condition types:** | Condition | Summary | | ---------------------------- | ------------------------------------------------------------ | | All orders | Matches every order (must be the only condition on the rule) | | Order Weight | Total fulfilling line-item weight in grams | | Order Value | Total order value in your store currency | | Customer State | Shipping address state/territory (Australia) | | Delivery Method | Checkout shipping method selected by the customer | | Destination Country | Shipping address country | | Discount Code | Discount code(s) applied at checkout | | Fulfillment Order Line Items | Product title, SKU, variant, and quantity | ### All Orders Use **All orders** when you want the rule’s actions to apply to **every** fulfillment order—for example, always set Customer reference 1 from the order number and SKUs, regardless of weight, state, or other attributes. * **No operator or value**: Selecting All orders is enough; there is nothing else to configure for the condition. * **Exclusive**: All orders **cannot** be combined with other conditions on the same rule. If a rule already has multiple conditions and you change one to All orders (or try to add All orders alongside others), the app shows an error asking you to remove the other conditions first. While All orders is set, **Add Condition** is disabled. * **Use cases**: Store-wide defaults such as always prefilling Customer reference 1, always requiring signature, or always applying a standard package/service. **Example:** Create a rule named "All Orders - Customer Ref" that: * **Condition**: All orders * **Actions**: Customer reference 1 = Order number, then Customer reference 1 = SKUs (see [Customer Reference 1](#customer-reference-1) below) ### Order Weight * **Operators**: Less than or equal to, Less than, Greater than, Greater than or equal to, Equals * **Unit**: Weight is entered in **grams** (e.g. enter 2000 for 2 kg, 10000 for 10 kg) * **Example:** Create a rule for lightweight items (2000 g or less) or heavy items (over 10000 g) to automatically select appropriate packaging and shipping services. ### Order Value * **Operators**: Less than or equal to, Less than, Greater than, Greater than or equal to, Equals * **Currency**: Values are in your store’s currency (typically AUD) * **Use**: For low-value orders or high-value orders requiring signature or extra cover ### Customer State * **Operator**: Equals only (exact match) * **Values**: Australian states and territories (ACT, NSW, NT, QLD, SA, TAS, VIC, WA) * **Use**: Target specific regions for different shipping preferences or restrictions. The state is taken from the order’s shipping address. ### Delivery Method * **Operator**: Equals only * **Availability**: This condition appears only when your store has **delivery methods** configured in Shopify (e.g. from shipping profiles). If you don’t see it, set up delivery methods in Shopify first. * **Values**: The list shows your Shopify delivery method names (e.g. Standard Shipping, Express Shipping, Click & Collect, Local Delivery). You can also select **Other** and optionally enter a **custom name** (max 100 characters) so the rule matches orders whose selected method isn’t in the list—e.g. when the customer chose a method that doesn’t appear by name in the app. * **Matching**: The app compares the order’s delivery method (presented name or name looked up by ID) to the condition value. **Example:** Create rules that automatically apply different shipping services or package options based on whether customers selected Click & Collect, Express Shipping, or other delivery methods. ### Destination Country * **Operators**: **Equals** (match a specific country) or **Not equals** (exclude a specific country) * **Values**: Country list (Australia, New Zealand, US, UK, Canada, etc.). The country is taken from the order’s shipping address. * **Use**: Apply different rules for domestic vs international orders (e.g. Destination country **not equals** Australia for international). **Example:** Create a rule that applies Express Post for all domestic orders (Australia) and standard international shipping for overseas orders. ### Discount Code Target orders based on the discount code(s) the customer applied at checkout. * **Operators**: **Equals** (the code is present on the order) or **Not equals** (the code is not present on the order) * **Value**: Enter one discount code as free text (max **255** characters, matching Shopify’s limit) * **Matching**: **Case-sensitive** — enter the code exactly as customers type it at checkout (e.g. `VIP10` and `vip10` are treated as different codes) * **Multiple codes on an order**: If a customer used more than one discount code, all codes are checked. **Equals** matches when your entered code appears anywhere in that list; **Not equals** matches when your entered code does not appear in the list. * **Orders with no discount codes**: If the order has no discount codes applied, this condition does **not** match (neither **Equals** nor **Not equals** will pass). When you add a Discount Code condition, the app shows a reminder that matching is case sensitive. Double-check the exact spelling and capitalization of your code in Shopify **Discounts** before creating the rule. **Use cases:** * **Promotional shipping**: Apply Express Post or signature for orders using a VIP or loyalty code * **Exclude promotional orders**: Use **Not equals** to skip a rule for orders that used a specific free-shipping or staff discount code * **Campaign-specific packaging**: Match a launch or sale code to use a particular package or service **Example:** Create a rule named "VIP10 - Express & Signature" that: * **Condition**: Discount Code **equals** `VIP10` * **Actions**: Use Express Post service; require signature on delivery ### Fulfillment Order Line Items Match orders based on specific products and quantities in the fulfillment order. This powerful condition allows you to create rules that trigger based on what items are being shipped. This condition is most useful for targeting your most common and frequent orders. By creating rules for your best-selling products or frequently ordered items, you can automate shipping decisions for the majority of your orders, saving time and ensuring consistency across your fulfillment process. Fulfillment Order Line Items shipping rule condition with match mode, product title, SKU, and quantity options **Configuration Options:** * **Match Mode:** * **All of fulfillment order / line items**: All items in the order must match your criteria * **At least one of fulfillment order / line items**: Any item in the order can match your criteria * **Product Title:** * **Operators**: Equals, Not equals, Starts with, Ends with, Contains (all case-insensitive) * Enter the product name as it appears in your Shopify store (or a part of it when using Starts with, Ends with, or Contains) * **SKU:** * **Operators**: Equals, Not equals, Starts with, Ends with, Contains (all case-insensitive) * Enter the SKU as it appears on your product variant in Shopify (max 40 characters) * You must enter at least one of product title, SKU, or variant for the condition to match * **Variant:** * Match line items by **variant title** (the option values shown for the product, e.g. "Small / Blue", "500g"). * **Operators**: Same as product title and SKU—**Equals**, **Not equals**, **Starts with**, **Ends with**, **Contains** (all case-insensitive). * Enter the variant title as it appears in Shopify (e.g. size, color, or other option). Max 255 characters. * You must enter at least one of product title, SKU, or variant for the condition to match. * **Quantity:** * **Any**: The line item matches regardless of how many units are being fulfilled (useful when you only care that the product is in the order) * **Equals**: The fulfilling quantity must equal the number you enter (number of units being fulfilled for that product) **Benefits:** * **Product-specific shipping**: Apply different shipping rules for specific products (e.g., fragile items, oversized products, hazardous materials) * **SKU-based rules**: Match by variant SKU when product titles vary or you use codes (e.g., "Fragile-001", "BULK-10") * **Variant-based rules**: Match by variant title (e.g. "Large", "Blue", "500g") when you want to target specific sizes, colors, or options without using SKU * **Quantity-based rules**: Handle bulk orders differently from single-item orders * **Special handling**: Automatically apply express shipping or special packaging for certain products * **Cost optimization**: Use standard shipping for low-value items and express for high-value products **Example Use Cases:** 1. **Fragile Items Rule**: If any order contains "Glass Vase" with quantity 1 or more, automatically use Express Post and require signature 2. **SKU-based Rule**: If any order contains a line item with SKU equals "Fragile-001", use Express Post and require signature 3. **Variant-based Rule**: If any order contains a line item with variant title equals "Large" (or "Small / Blue"), use a specific package or Express Post—useful when size or option determines packaging 4. **Bulk Orders Rule**: If all items in an order are "Bulk Pack" products with quantity 10 or more, use a large box package 5. **Exclude Products Rule**: If any order contains "Hazardous Material" products, use special handling and Express Post 6. **Premium Products Rule**: If any order contains "Premium Watch" products (or SKU "PREM-WATCH"), require signature and use Express Post ## Rule Actions When conditions are met, you can automate one or more actions on the same rule: **Available action types:** | Action | Summary | | -------------------------- | ---------------------------------------------------------------------------- | | Package | Flat-rate satchel/box or custom package | | Service | Parcel Post or Express Post | | Signature | Signature on delivery required or not required | | Extra Cover | Fixed transit cover amount ($100–$5,000) | | Customer reference 1 | Prefill the first customer / sender reference on the label from order fields | | Importer reference number | International customs importer reference | | Customs reference | International sender customs reference | | Customs certificate number | International customs certificate number | | Customs licence number | International customs licence number | | Landed costs payment | Who pays import duties, taxes, and fees at destination | ### Package Selection * **Flat-rate packaging**: Choose specific Australia Post satchels or boxes * **Custom packages**: Select from your defined custom packages * **Default package**: Use your store's default package setting ### Signature Requirements * **Required**: Automatically add signature on delivery for high-value items * **Not Required**: Skip signature for standard deliveries ### Shipping Service * **Parcel Post**: Standard delivery service (domestic or international, depending on the order’s destination) * **Express Post**: Priority delivery service (domestic or international) * For **international** orders, the app applies the corresponding Australia Post international product (standard or express) when you select Parcel Post or Express Post respectively. There is no separate “International” action—the same two services apply to both domestic and international orders. ### Extra Cover * **Extra Cover** lets you set a fixed transit cover amount (in dollars) for orders that match the rule. Transit cover protects the value of shipped items against loss or damage while in transit with Australia Post. * **Amount range**: You can enter any value from **$100** to **$5,000** (inclusive). Values outside this range are not allowed when saving the rule. * **Signature when $500 or more**: If you set Extra Cover to **$500 or more**, the app automatically adds **signature on delivery** for those orders (Australia Post requirement). You do not need to add a separate Signature action. * **Use cases**: Use this action when you want rule-based transit cover—for example, high-value orders get \$1,000 cover and signature, or orders containing certain products get a specific cover amount. ### Customer Reference 1 **Customer reference 1** prefills the first customer / sender reference on the shipping label (shown as **Ref:** on MyPost Business labels). This is separate from the international **Customs reference** action, which only applies to customs declarations. * **Applicable to**: Domestic and international orders. * **How it works**: Choose a field for each Customer reference 1 action. You can add **multiple** Customer reference 1 actions on the same rule; the app joins the resolved values with **spaces**, in the order you configured them. * **Available fields**: * **Order number** — the Shopify order name (e.g. `#1010`) * **SKUs** — all SKUs from **fulfilling** line items on the order, separated by spaces (empty SKUs are skipped) * **Customer name** — shipping address name * **Phone number** — shipping address phone * **Maximum length**: **50** characters. Only the first 50 characters are used on the label; the app shows a reminder when you add this action. If earlier parts already fill the limit, later fields (or later SKUs) are not added. * **Default when unused**: If no matching rule sets Customer reference 1, the app keeps the current default (order number) and you can still edit references manually in Shipment Settings when creating the label. * **MyPost Business**: Only the first customer reference is printed on the label. A second reference field is available in Shipment Settings for carriers that support it later (e.g. eParcel). MyPost Business label showing Ref with order number and SKUs joined by spaces **Example:** Create a rule named "All Orders - Order + SKUs on label" that: * **Condition**: All orders * **Actions**: 1. Customer reference 1 → **Order number** 2. Customer reference 1 → **SKUs** On the label, **Ref:** might show `#1010 MySKU1 SB1` (order name, then each fulfilling SKU, space-separated), truncated to 50 characters if needed. ### Importer Reference Number (International) * **Importer reference number** lets you set a customs importer reference (e.g. your company or client reference) for international shipments. When an order matches a rule with this action, the value is applied to the customs declaration when creating the international label. * **Applicable to**: International orders only (e.g. use with a condition such as Destination country **not equals** Australia). * **Maximum length**: 40 characters. * **Use cases**: Use when you routinely ship to the same overseas buyer or use a fixed importer reference for certain destinations—no need to type it on each label. Shipping rule action: Importer reference number for international orders ### Customs Reference (International) * **Customs reference** (sender customs reference) lets you prefill the sender’s customs reference on the customs declaration for international shipments—for example, your company or shipment reference used on customs paperwork. * **Applicable to**: International orders only (e.g. use with a condition such as Destination country **not equals** Australia). * **Maximum length**: 50 characters. * **Format**: Alphanumeric characters only (letters and numbers). * **Use cases**: Apply a fixed sender reference for recurring international shipments to the same buyer, region, or product category so you do not re-enter it on each label. ### Customs Certificate Number (International) * **Customs certificate number** lets you prefill a certificate number on the customs declaration for international shipments (for example, when you supply certificates with your customs paperwork). * **Applicable to**: International orders only. The app shows a reminder that importer reference, customs reference, certificate, licence, and landed costs payment actions apply to international orders only. * **Maximum length**: 35 characters. * **Use cases**: Automatically apply a fixed certificate number for certain product types, destinations, or buyer categories so you do not re-enter it on each label. ### Customs Licence Number (International) * **Customs licence number** lets you prefill a licence number on the customs declaration for international shipments (for example, when regulated or restricted goods require licence details). * **Applicable to**: International orders only. * **Maximum length**: 35 characters. * **Use cases**: Apply a standard licence number for recurring international shipments of licensed products. ### Landed Costs Payment (International) * **Landed costs payment** lets you set who pays import duties, taxes, and fees at the destination when creating international labels. * **Applicable to**: International orders only. This action overrides your **Settings → Postage** default for matching orders only. * **Options**: * **Receiver pays at destination (Delivered at Place / DAP)** — the recipient pays on arrival * **Sender pays via Zonos® Verified Account (Delivered Duty Paid / DDP)** — the sender pays before the parcel arrives * **Sender pays using tax ID (Delivered Duty Paid / DDP)** — the sender pays using a tax ID * **Use cases**: Automatically set DAP for standard international orders to certain countries, or DDP for premium buyers or B2B accounts where you routinely prepay duties and taxes. For more on international shipping and customs, see [International Shipping](/international-shipping). ## Best Practices ### Rule Organization Group related rules together: - Heavy items rules - High-value item rules - Regional shipping rules - International shipping rules Use descriptive names that explain the rule's purpose: - ✅ "Heavy Items - Express Post" - ✅ "High Value - Signature Required" - ❌ "Rule 1" - ❌ "Shipping Rule" ### Rule Priority Rules are processed in the order they appear. Consider: 1. **Most specific rules first**: Narrow conditions before broad ones 2. **Exception handling**: Create rules for special cases 3. **Default fallback**: Ensure you have a catch-all rule (for example, use the **All orders** condition when you want actions to apply to every order) ### Testing Your Rules Always test new rules with a small number of orders before enabling them for all orders. 1. **Create test orders** with different weights, values, locations, and discount codes 2. **Enable rules one at a time** to verify they work as expected 3. **Monitor the results** to ensure correct package and service selection 4. **Adjust as needed** based on real-world performance ## Common Rule Examples ### High-Value Items Create a rule named "High Value - Signature Required" that: * **Condition**: Order value is greater than or equal to \$200 * **Actions**: * Require signature on delivery * Use Express Post service This ensures high-value orders receive extra security and faster delivery. ### Heavy Items Create a rule named "Heavy Items - Large Package" that: * **Condition**: Order weight is greater than 5000 g (5 kg) * **Actions**: * Automatically select a large box package This ensures heavy items are packaged appropriately without manual intervention. ### Regional Shipping Create a rule named "WA Orders - Express Post" that: * **Condition**: Customer state equals WA (Western Australia) * **Actions**: * Use Express Post service This helps you provide faster delivery to specific regions or handle remote locations differently. ### Delivery Method Based Create a rule named "Click & Collect - No Signature" that: * **Condition**: Delivery method equals Click & Collect * **Actions**: * Signature not required * Use Parcel Post service This optimizes shipping settings for pickup orders where signature requirements may not be necessary. ### Product-Specific Shipping Create a rule named "Fragile Items - Express & Signature" that: * **Condition**: Fulfillment Order Line Items * Match Mode: At least one of fulfillment order / line items * Product Title equals "Glass Vase" * Quantity equals 1 * **Actions**: * Use Express Post service * Require signature on delivery * Select appropriate protective packaging This ensures fragile items receive special handling and faster delivery to reduce breakage risk. ### SKU-Based Shipping Create a rule named "SKU Fragile-001 - Express & Signature" that: * **Condition**: Fulfillment Order Line Items * Match Mode: At least one of fulfillment order / line items * SKU equals "Fragile-001" * Quantity equals 1 * **Actions**: * Use Express Post service * Require signature on delivery This targets specific variants by SKU when product titles differ or you use internal codes. ### High-Value Orders with Extra Cover Create a rule named "High Value - Extra Cover" that: * **Condition**: Order value is greater than or equal to \$300 * **Actions**: * Extra Cover: $500 (or any amount between $100 and \$5,000) * Use Express Post service Because the Extra Cover amount is \$500 or more, signature on delivery is added automatically. You can combine Extra Cover with package and service actions to automate both transit cover and shipping method for high-value or product-specific orders. ### Bulk Product Handling Create a rule named "Bulk Orders - Large Package" that: * **Condition**: Fulfillment Order Line Items * Match Mode: All of fulfillment order / line items * Product Title equals "Bulk Pack" * Quantity equals 10 * **Actions**: * Select large box package * Use Parcel Post service This automatically handles bulk orders with appropriate packaging without manual intervention. ### Discount Code Promotions Create a rule named "VIP10 - Express & Signature" that: * **Condition**: Discount Code **equals** `VIP10` * **Actions**: * Use Express Post service * Require signature on delivery This automatically upgrades shipping for customers who used your VIP discount code at checkout. Use **Not equals** when you want a rule to apply only to orders that did **not** use a specific code (for example, skip express handling for staff or wholesale codes). ### All Orders with Customer Reference 1 Create a rule named "All Orders - Order + SKUs on label" that: * **Condition**: All orders * **Actions**: 1. Customer reference 1 → Order number 2. Customer reference 1 → SKUs Every label gets **Ref:** prefilled with the order name and fulfilling SKUs (space-separated), up to 50 characters. Merchants can still edit Customer reference 1 in Shipment Settings before purchasing the label. ### International Customs Fields Create a rule named "NZ Orders - Importer Ref & Certificate" that: * **Condition**: Destination country **equals** New Zealand * **Actions**: * Importer reference number: `ACME-NZ-001` * Customs reference: `ACME-SEND-2024` * Customs certificate number: `CERT-2024-001` * Customs licence number: `LIC-789012` * Landed costs payment: Receiver pays at destination (DAP) These values are applied to the customs declaration when you create international labels for matching orders. Combine with **Destination country not equals Australia** (or a specific country **equals** condition) to target overseas destinations. ## Managing Rules ### Editing Rules 1. Click on any rule name to edit its configuration 2. Modify conditions, actions, or rule name as needed 3. Save changes to update the rule ### Disabling Rules * Toggle the rule status to **Disabled** to temporarily stop the rule * Rules can be re-enabled at any time without losing configuration ### Deleting Rules * Click the delete button next to any rule * Confirm deletion to permanently remove the rule Deleted rules cannot be recovered. Consider disabling rules instead of deleting them if you might need them again. ## Troubleshooting ### Rule Not Working Ensure the rule is **Enabled** and saved properly Test if order data matches your rule conditions exactly Check if another rule is processing first and preventing this rule from running Ensure the selected package type is available and properly configured When using Fulfillment Order Line Items condition, ensure product title, SKU, and/or variant title match as in your Shopify store (matching is case-insensitive). You must enter at least one of product title, SKU, or variant. For SKU, use the variant SKU and keep it to 40 characters or fewer. For variant, use the variant title (e.g. "Small / Blue", "500g") and keep it to 255 characters or fewer. Discount Code conditions are **case-sensitive**. Enter the code exactly as it appears in Shopify (e.g. `SUMMER20`, not `summer20`). Each condition matches one code. If the order has no discount codes applied, the condition will not match. For **Equals**, the code must appear in the order’s discount codes. For **Not equals**, the code must not appear (and the order must have at least one discount code applied). Extra Cover must be a number between $100 and $5,000. If you see a validation error when saving, check that the value is within this range and that you have entered a valid number. Amounts of \$500 or more automatically add signature on delivery; you do not need a separate Signature action. Importer reference number is limited to 40 characters. If you see a validation error, shorten the value. This action only applies to international orders; use it with a condition such as Destination country **not equals** Australia. Customs certificate number and customs licence number are each limited to 35 characters. Both actions only apply to international orders. If a rule includes any of these international customs actions, the app shows a reminder that they apply to international orders only. Customs reference (sender customs reference) is limited to 50 characters and must contain letters and numbers only (no spaces or symbols). This action only applies to international orders. Landed costs payment requires a valid option to be selected. This action only applies to international orders and overrides your Settings default for matching orders. If you see a validation error when saving, ensure you have chosen one of the available landed costs payment options. If you see a warning about invalid delivery methods, one or more rules reference a delivery method name that no longer exists in your Shopify shipping settings. Edit those rules and select a current method, or use **Other** with a custom name if the method is not listed. Each rule can have up to 10 conditions. If you cannot add another condition, either combine logic into fewer conditions (e.g. using Fulfillment Order Line Items) or create a second rule. If the rule uses **All orders**, that must be the only condition—remove other conditions before saving. The **All orders** condition must be the only condition on the rule. If you see an error asking you to remove other conditions, delete the extra conditions (or change All orders back to a specific condition type) and save again. While All orders is selected, **Add Condition** is disabled. Customer reference 1 is limited to **50** characters on the label. Add multiple Customer reference 1 actions to join fields with spaces (e.g. Order number then SKUs). SKUs come from fulfilling line items only; empty SKUs are skipped. This action is separate from **Customs reference** (international customs only). If no rule sets Customer reference 1, the default remains the order number and you can still edit it in Shipment Settings. ### Conflicting Rules If multiple rules apply to the same order: 1. Rules are processed in order of appearance 2. The first matching rule's actions are applied 3. Reorder rules to change priority 4. Make conditions more specific to avoid conflicts ## Advanced Tips ### Complex Conditions Combine multiple conditions for sophisticated rules: * High-value AND heavy items * Specific state AND weight range * Order value AND customer location * Delivery method AND order weight * Delivery method AND customer state * Discount code AND order value * Discount code AND destination country * Product type AND quantity (using Fulfillment Order Line Items) * Customer state AND specific products * Order weight AND product type ### Seasonal Rules Create temporary rules for: * Holiday shipping deadlines * Special promotions * Weather-related shipping changes ### Performance Optimization * Keep rules simple and specific * Avoid overly broad conditions * Regularly review and clean up unused rules * Monitor rule performance and adjust as needed ### Using Fulfillment Order Line Items Condition When creating rules with Fulfillment Order Line Items condition: * Use "At least one" match mode when you want the rule to apply if any item matches * Use "All" match mode when you want the rule to apply only if every item matches * Product title, SKU, and variant all support **Equals**, **Not equals**, **Starts with**, **Ends with**, **Contains** (case-insensitive). Product title and SKU use the same operators as variant. * For variant, use the variant title (e.g. "Small / Blue", "500g") with the same operators; it is case-insensitive and limited to 255 characters * You must enter at least one of product title, SKU, or variant; when more than one is set, a line item must match all of the criteria you fill in * Quantity **Any** means match regardless of quantity; **Equals** means the fulfilling quantity must equal the number you enter * The quantity refers to the number of units being fulfilled, not the total order quantity * Combine with other conditions (like order weight or value) for more precise rules # Shopify Flow Automation Source: https://help.kivaro.io/shopify-flow Automate shipping label generation with Shopify Flow actions to streamline your fulfillment process. Exclusively available to paid plan users only. ## Overview The **Generate Shipping Label** Shopify Flow action automates the purchase of Australia Post shipping labels when fulfillment orders are ready to fulfill. This feature is most helpful for automating your most frequent orders with best-selling items, eliminating repetitive manual work and allowing you to focus on growing your business while routine orders are automatically processed and shipped. **Perfect for High-Volume Orders:** Set up workflows for your top products or standard order types that you process frequently. Let automation handle the repetitive label generation for your best-selling items while you focus on special cases, customer service, and business growth. Ideal for merchants processing many similar orders daily. **Domestic Orders Only:** This Shopify Flow action is designed exclusively for domestic Australian orders. The feature only works for orders with delivery addresses in Australia (country = AU). International orders require different handling and should be processed manually or through other means. Always add a condition to your workflow to check that the delivery address country equals "AU" before processing. Automatically purchase shipping labels when orders meet your criteria Set up rules based on order attributes, products, or delivery methods Reduce manual work and process orders faster Minimize human error with automated fulfillment workflows ## How It Works The Shopify Flow action triggers when a fulfillment order is ready to fulfill, automatically generating and purchasing Australia Post shipping labels based on your configured conditions. You can choose between Parcel Post or Express Post based on the delivery method selected by the customer. **Accessing Your Labels:** Generated labels are available in the app's Transactions page where you can download or print them. Alternatively, you can add an optional email action to your Flow workflow to automatically send the label URL to a specified email address (e.g., your warehouse or fulfillment team), making it easy to print and ship without accessing the app. ### Workflow Overview ```mermaid theme={null} flowchart TD A[New Order Created] --> B{Order Ready to Fulfill?} B -->|Yes| C[Shopify Flow Triggered] B -->|No| Z[Wait for Fulfillment] C --> D{Delivery Address
Country = AU?} D -->|No| X[Skip: International Order
Process Manually] D -->|Yes| E{Check Flow Conditions} E -->|Product Name Matches?| F[Configure Flow Action] E -->|Order Value Threshold?| F E -->|Customer Location?| F E -->|Delivery Method?| F E -->|Other Custom Conditions?| F F --> G[Flow Action Inputs:
• Fulfillment Order ID: fulfillmentOrder.id
• Postage Type: PARCELPOST or EXPRESSPOST
• Package Name: Optional
• Notify customer: true/false] G --> H{Postage Type?} H -->|EXPRESSPOST| I[Generate Express Post Label] H -->|PARCELPOST| J[Generate Parcel Post Label] I --> K[Purchase Label Automatically] J --> K K --> L[Label Applied to Order] L --> M[Order Fulfilled] M --> N{Notify customer
enabled?} N -->|Yes| O[Send Tracking to Customer] N -->|No| P[Skip Notification] O --> Q{Optional: Email
Label URL?} P --> Q Q -->|Yes| R[Email Label URL
to Specified Address] Q -->|No| S[Label Available in
Transactions Page] R --> T[✅ Order Complete] S --> T X --> T style A fill:#e1f5ff style C fill:#fff4e1 style D fill:#ffcccc style G fill:#fff9e6 style K fill:#e8f5e9 style Q fill:#ffe6f2 style R fill:#e1f5ff style S fill:#e1f5ff style X fill:#ffcccc style T fill:#c8e6c9 ``` ## Prerequisites Before setting up the Shopify Flow action, ensure you have: 1. **Paid Plan Subscription**: You must be on a paid plan for . Starter plan users must upgrade to use Flow actions. 2. ** Installed**: The app must be installed and connected to your Australia Post MyPost Business account 3. **Active Australia Post Account**: Your Australia Post account must be connected with a valid payment method **Plan Requirement:** You must be on a paid plan for to use Shopify Flow actions. Starter plan users must upgrade. **Want to try this feature?** Upgrade to our paid plan which includes a 14-day trial period. This gives you full access to Shopify Flow automation and all premium features risk-free, so you can experience the time-saving benefits of automated label generation before committing. ## Setting Up Your First Flow ### Step 1: Access Shopify Flow 1. Navigate to **Settings** → **Apps and sales channels** in your Shopify admin 2. Click **Shopify Flow** (or install it from the Shopify App Store if not already installed) 3. Click **Create workflow** to start building your automation ### Step 2: Choose Your Trigger You have two options for triggering your workflow: **Option A: Real-Time Trigger (Recommended)** 1. Select **Fulfillment order** as your trigger type 2. Choose **Fulfillment order is ready to fulfill** as the specific trigger event 3. This ensures the flow runs immediately when orders are ready to be shipped The "Fulfillment order is ready to fulfill" trigger is ideal because it ensures all order processing is complete before generating labels, including inventory allocation and payment confirmation. **Option B: Scheduled Trigger (Batch Processing)** 1. Select **Schedule** as your trigger type 2. Choose **Run workflow daily** or **Run workflow weekly** 3. Set the specific time you want the workflow to run (e.g., 9:00 AM daily) 4. This allows you to process orders in batches at your preferred time **Scheduled Workflows for Shipping Windows:** Use scheduled triggers to run your workflow every day at a specific time (such as your shipping cut-off time or during your shipping window). This is perfect for processing all orders from the previous day in one batch, ensuring labels are generated during your designated shipping hours. For example, set the workflow to run at 2:00 PM daily to process all orders placed before your same-day shipping cut-off. ### Step 3: Add Conditions **Required Condition:** Always add a condition to check that the delivery address country equals "AU" (Australia). This ensures the workflow only processes domestic orders, as this feature is designed exclusively for Australian domestic shipping. International orders will be skipped and should be processed manually. Add conditions to control when the action should run. You can create rules based on: * **Delivery address country** (Required): Set condition "Delivery address country equals AU" to ensure only domestic Australian orders are processed * **Product attributes**: Filter by product name, tags, or vendor * **Order value**: Set minimum or maximum order value thresholds * **Customer location**: Target specific states or regions within Australia * **Delivery method**: Differentiate between standard and express shipping * **Order tags**: Use custom tags to identify specific order types * **Product tags**: Automate based on product categories or characteristics **Example Conditions:** Always include this condition to ensure only Australian domestic orders are processed: * **Condition**: Delivery address country equals "AU" * **Result**: Only orders with Australian delivery addresses will trigger label generation. International orders are skipped. Create a condition that only processes orders containing specific products: * **Condition**: Product name contains "Express" * **Result**: Only orders with "Express" in the product name will trigger label generation Automate high-value orders with special handling: * **Condition**: Order total is greater than \$200 * **Result**: High-value orders automatically get Express Post labels Differentiate shipping services based on customer selection: * **Condition**: Delivery method equals "Express Shipping" * **Result**: Express Post labels for express orders, Parcel Post for standard ### Step 4: Add the Generate Shipping Label Action 1. Click **Add action** in your workflow 2. Search for and select **Generate Shipping Label** (from ) 3. Configure the action settings with the following fields: **Required Fields:** * **Fulfillment Order ID**: Enter `{{ fulfillmentOrder.id }}` to use the fulfillment order ID from the trigger. This is automatically populated from the workflow trigger. * **Postage Type**: Enter either `PARCELPOST` or `EXPRESSPOST` (must be uppercase). * Use `PARCELPOST` for standard shipping * Use `EXPRESSPOST` for express/priority shipping * You can use dynamic values like `{{ order.shipping_method.title }}` to automatically select based on the delivery method **Optional Fields:** * **Package Name**: Enter the name of an Australia Post Flat Rate Package or Custom Package (e.g., "Extra Small Satchel", "Extra Small Box", "Custom Box"). * **Important:** The package name must match exactly as configured in your app settings (case-sensitive, including spaces and capitalization) * If not provided, the default package from your app settings will be used * To find the exact package names, check your app's Settings → Packages section * **Notify customer**: Toggle to send fulfillment notification to the customer (default: enabled). When enabled, customers will automatically receive tracking information. You can use dynamic values from the order to automatically select the appropriate shipping service. For example, use a condition to check the delivery method, then set Postage Type to `EXPRESSPOST` for express orders and `PARCELPOST` for standard orders. **Package Name Must Match Exactly:** When specifying a Package Name, it must match exactly as it appears in your app settings. The name is case-sensitive and must include the exact capitalization, spaces, and spelling. For example, if your custom package is named "Large Box" in settings, use exactly "Large Box" (not "large box" or "LargeBox"). Check your app's package settings to get the exact name. If you don't specify a Package Name, the app will use your default package setting from your app configuration. ### Step 5: Access Your Generated Labels (Optional) After labels are generated, you have two ways to access and print them: **Option A: Download from Transactions Page** 1. Navigate to the app in your Shopify admin 2. Go to the **Transactions** page 3. Find the generated label and click to download or print 4. This is useful for batch printing multiple labels at once **Option B: Email Label URL via Shopify Flow (Optional)** Add an additional step to your workflow to automatically email the label URL: 1. After the "Generate Shipping Label" action, click **Add action** 2. Select **Send email** action 3. Configure the email to send the label URL to your specified email address (e.g., [warehouse@yourstore.com](mailto:warehouse@yourstore.com), [fulfillment@yourstore.com](mailto:fulfillment@yourstore.com)) 4. Use the label URL from the previous action's output 5. This allows you to receive label links directly in your inbox for easy printing **Email Workflow for Printing:** Set up an email action in your Flow to send label URLs to your warehouse or fulfillment team's email address. This way, labels are automatically emailed when generated, making it easy to print and ship without accessing the app. Perfect for teams that need labels sent to a specific printer or location. ### Step 6: Test and Activate 1. **Test your workflow** with a test order to ensure it works as expected 2. **Review the conditions** to make sure they match your business needs 3. **Activate the workflow** when you're ready to automate label generation Always test new workflows with a small number of orders before enabling them for all orders. Monitor the first few automated labels to ensure they're generated correctly. ### Sample Workflow Example Here's what a complete Shopify Flow workflow looks like in the Shopify Flow interface: Sample Shopify Flow workflow showing Generate Shipping Label action configured for domestic Australian orders This example workflow demonstrates: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: Delivery address country equals "AU" (ensuring only domestic orders are processed) * **Action**: Generate Shipping Label with Postage Type set to PARCELPOST * All required fields properly configured with the fulfillment order ID from the trigger Use this as a reference when setting up your own workflows. The workflow shown processes all domestic Australian orders automatically with Parcel Post service. ## Common Use Cases ### Use Case 1: Automate Standard Orders **Scenario**: Automatically process all standard domestic orders with Parcel Post. **Setup**: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: Delivery address country equals "AU" (required for domestic orders only) * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `PARCELPOST` * Package Name: (leave empty to use default) * Notify customer: Enabled **Benefit**: Eliminates manual label creation for routine orders, saving hours each week. ### Use Case 2: Express Orders Get Express Post **Scenario**: Automatically upgrade to Express Post when customers select express shipping. **Setup**: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: * Delivery address country equals "AU" (required) * AND Delivery method contains "Express" OR Shipping method equals "Express Shipping" * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `EXPRESSPOST` * Package Name: (leave empty to use default) * Notify customer: Enabled **Benefit**: Ensures customers receive the service they paid for without manual intervention. ### Use Case 3: High-Value Items with Express Post **Scenario**: Automatically use Express Post for orders over \$200. **Setup**: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: * Delivery address country equals "AU" (required) * AND Order total is greater than or equal to \$200 * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `EXPRESSPOST` * Package Name: (leave empty to use default package) * Notify customer: Enabled **Benefit**: Protects valuable shipments automatically with Express Post service. ### Use Case 4: Product-Specific Automation **Scenario**: Process specific product categories with different shipping services. **Setup**: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: * Delivery address country equals "AU" (required) * AND Product name contains "Fragile" OR Product tag equals "Express-Only" * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `EXPRESSPOST` * Package Name: (leave empty or specify "Extra Small Satchel" for small fragile items) * Notify customer: Enabled **Benefit**: Ensures fragile or time-sensitive items get priority handling automatically. ### Use Case 5: Regional Shipping Rules **Scenario**: Automatically use Express Post for remote locations. **Setup**: * **Trigger**: Fulfillment order is ready to fulfill * **Condition**: * Delivery address country equals "AU" (required) * AND Customer state equals "WA" OR Customer state equals "NT" * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `EXPRESSPOST` * Package Name: (leave empty to use default) * Notify customer: Enabled **Benefit**: Maintains delivery times for remote locations without manual review. ### Use Case 6: Scheduled Batch Processing **Scenario**: Process all orders from the previous day during your shipping window or at your shipping cut-off time. **Setup**: * **Trigger**: Schedule - Run workflow daily at a specific time (e.g., 2:00 PM) * **Condition**: * Delivery address country equals "AU" (required) * AND Order created date is before today OR Order is ready to fulfill * **Action**: Generate Shipping Label * Fulfillment Order ID: `{{ fulfillmentOrder.id }}` * Postage Type: `PARCELPOST` (or use conditions to determine based on delivery method) * Package Name: (leave empty to use default) * Notify customer: Enabled **Benefit**: Process all orders in one batch during your designated shipping hours. Perfect for merchants with specific shipping cut-off times who want to generate labels for all previous day's orders at once, ensuring efficient batch processing and alignment with your shipping schedule. ## Workflow Examples ### Example 1: Simple Automation **Workflow Name**: "Auto-Generate Labels for Standard Orders" ``` Trigger: Fulfillment order is ready to fulfill Condition: Delivery address country equals "AU" Action: Generate Shipping Label - Fulfillment Order ID: {{ fulfillmentOrder.id }} - Postage Type: PARCELPOST - Package Name: (leave empty to use default) - Notify customer: Enabled ``` **Result**: All orders automatically get Parcel Post labels generated and purchased using your default package settings. ### Example 2: Conditional Automation **Workflow Name**: "Express Orders - Express Post" ``` Trigger: Fulfillment order is ready to fulfill Conditions: - Delivery address country equals "AU" - AND Delivery method contains "Express" Action: Generate Shipping Label - Fulfillment Order ID: {{ fulfillmentOrder.id }} - Postage Type: EXPRESSPOST - Package Name: (leave empty to use default) - Notify customer: Enabled ``` **Result**: Orders with express shipping automatically get Express Post labels with default package selection. ### Example 3: Custom Package Selection **Workflow Name**: "Heavy Items - Large Box" ``` Trigger: Fulfillment order is ready to fulfill Conditions: - Delivery address country equals "AU" - AND Order weight is greater than 5kg Action: Generate Shipping Label - Fulfillment Order ID: {{ fulfillmentOrder.id }} - Postage Type: PARCELPOST - Package Name: Large Box - Notify customer: Enabled ``` **Result**: Heavy orders automatically get Parcel Post labels with Large Box packaging. ### Example 4: Multi-Condition Workflow **Workflow Name**: "High-Value Express Handling" ``` Trigger: Fulfillment order is ready to fulfill Conditions: - Delivery address country equals "AU" - AND Order total is greater than $200 - AND Delivery method contains "Express" Action: Generate Shipping Label - Fulfillment Order ID: {{ fulfillmentOrder.id }} - Postage Type: EXPRESSPOST - Package Name: (leave empty to use default package) - Notify customer: Enabled ``` **Result**: High-value express orders get Express Post labels with default package selection. ### Example 5: Scheduled Batch Processing **Workflow Name**: "Daily Shipping Cut-Off Processing" ``` Trigger: Schedule - Run workflow daily at 2:00 PM Conditions: - Delivery address country equals "AU" - AND Fulfillment order is ready to fulfill Action: Generate Shipping Label - Fulfillment Order ID: {{ fulfillmentOrder.id }} - Postage Type: PARCELPOST - Package Name: (leave empty to use default) - Notify customer: Enabled ``` **Result**: All ready-to-fulfill orders are processed in a batch at your shipping cut-off time (2:00 PM), generating labels for all orders from the previous day or before the cut-off. Perfect for aligning label generation with your shipping schedule. ## Benefits of Automation ### Time Savings * **Before**: Manually create labels for each order (2-3 minutes per order) * **After**: Labels generated automatically (0 minutes of your time) * **Savings**: For 50 orders/day, save 2-3 hours daily ### Error Reduction * Eliminates manual data entry errors * Ensures consistent label generation * Reduces missed shipments * Maintains accurate tracking information ### Scalability * Handle order volume spikes without additional staff * Process orders 24/7 without manual intervention * Scale your business without proportional fulfillment overhead ### Customer Experience * Faster order processing and shipping * Consistent delivery times * Automatic tracking updates * Reduced fulfillment delays ## Best Practices ### Start Simple 1. Begin with a simple workflow (no conditions or basic conditions) 2. Test with a few orders 3. Gradually add more complex conditions as needed ### Use Conditions Wisely * **Too broad**: Processing all orders might include test orders or orders that need special handling * **Too narrow**: Overly specific conditions might miss orders that should be automated * **Just right**: Balance automation with control ### Monitor Regularly * Review automated labels weekly * Check for any errors or unexpected behavior * Adjust conditions based on real-world performance ## Troubleshooting ### Flow Not Triggering Ensure your workflow is **Active** and not paused. Check the workflow status in Shopify Flow. Confirm that orders are actually reaching "ready to fulfill" status. Some orders might be on hold or have payment issues. Test if your conditions are too restrictive. Try removing conditions temporarily to see if the flow triggers. ### Labels Not Generating Verify that is properly installed and connected to your Australia Post account. Check for any connection errors in the app. Ensure your Australia Post account has a valid payment method and sufficient credit. Labels cannot be purchased without payment authorization. Check that both the fulfillment location address and customer delivery address are complete and valid. Incomplete addresses will prevent label generation. Verify the order is in the correct state. Orders that are already fulfilled, cancelled, or on hold won't trigger label generation. ### Wrong Shipping Service Selected * **Issue**: Parcel Post used instead of Express Post (or vice versa) * **Solution**: Review your action configuration and ensure the **Postage Type** field is set correctly: * Must be exactly `PARCELPOST` or `EXPRESSPOST` (uppercase, no spaces) * Check that your conditions are correctly identifying express vs. standard orders ### Package Name Not Working * **Issue**: Label generation fails or wrong package is selected when specifying a Package Name * **Solution**: Verify the **Package Name** matches exactly as configured in your app settings: * Package names are case-sensitive (e.g., "Large Box" is different from "large box") * Must include exact spacing and capitalization * Check your app's Settings → Packages section to get the exact package name * Common issues: extra spaces, wrong capitalization, or typos in the package name * **Alternative**: Leave Package Name empty to use your default package setting ### Multiple Labels for Same Order * **Issue**: Multiple labels generated for a single order * **Solution**: Check if you have multiple active workflows that might be triggering for the same order * **Prevention**: Use more specific conditions or disable duplicate workflows ## Advanced Configuration ### Dynamic Service Selection Configure the action to automatically select shipping service based on the order's delivery method: * **If** delivery method contains "Express" → Set Postage Type to `EXPRESSPOST` * **Else** → Set Postage Type to `PARCELPOST` You can use Shopify Flow conditions to check the delivery method, then set the Postage Type field accordingly. This ensures customers always get the service they selected. **Example Setup:** * Create two separate workflows with different conditions * Workflow 1: Condition "Delivery method contains Express" → Postage Type: `EXPRESSPOST` * Workflow 2: Condition "Delivery method does not contain Express" → Postage Type: `PARCELPOST` ### Conditional Actions Create multiple workflows for different scenarios: * **Workflow 1**: Standard orders → Postage Type: `PARCELPOST` * **Workflow 2**: Express orders → Postage Type: `EXPRESSPOST` * **Workflow 3**: High-value orders → Postage Type: `EXPRESSPOST` * **Workflow 4**: Specific packages → Postage Type: `PARCELPOST` with Package Name: "Large Box" Each workflow handles different order types automatically. Remember to use the exact field names: * **Fulfillment Order ID**: Always use `{{ fulfillmentOrder.id }}` * **Postage Type**: Must be `PARCELPOST` or `EXPRESSPOST` (uppercase) * **Package Name**: Optional, leave empty to use default package from app settings. **Important:** If specified, must match exactly as configured in your app settings (case-sensitive) ## Limitations and Considerations ### Plan Requirements * You must be on a paid plan for to use Shopify Flow actions * Starter plan users must upgrade to a paid plan to use Flow actions * Consider the cost-benefit of upgrading vs. manual processing ### Order Processing * Flow actions run when fulfillment orders are ready, which may be after payment processing * Some orders might need manual review (fraud checks, special instructions, etc.) * Consider excluding certain order types from automation ### Error Handling * If label generation fails, the order won't be automatically fulfilled * Monitor failed label generations and address issues promptly * Set up notifications for workflow failures ## Next Steps Now that you understand Shopify Flow automation, explore these related features: Automate package selection and shipping options based on order conditions. Process multiple orders manually when needed for special cases. Learn about all features and advanced configuration options. Get up and running quickly with basic setup instructions. **Need help setting up your Flow?** Contact our support team or book a free consultation to get expert guidance on automating your fulfillment process. # Split Shipments Source: https://help.kivaro.io/split-shipments Learn how to split fulfillment orders into separate shipments using the Split Shipment feature ## Overview The Split Shipment feature allows you to divide a fulfillment order into multiple separate fulfillment orders. This is useful when you need to ship different items from the same order separately, each with its own Australia Post shipping label and tracking number. Split orders that exceed Australia Post weight limits (22kg domestic, 20kg international) Ship items at different times when some are ready and others are on backorder Create separate tracking numbers for different items in the same order Handle complex fulfillment scenarios with ease ## What Are Split Shipments? Split shipments allow you to take a fulfillment order and create one or more additional fulfillment orders from it. Each new fulfillment order can then be processed separately with its own shipping label, package, and tracking number. All fulfillment orders remain linked to the original customer order in Shopify. ### How It Works 1. **Select Orders**: On the shipping labels page, select 1-2 fulfillment orders you want to split 2. **Open Split Modal**: Click the **Split shipment** bulk action button 3. **Choose Items**: In the modal, select which line items (and quantities) to split into a new fulfillment order 4. **Create Split**: Confirm the split to create new fulfillment orders 5. **Create Labels**: After splitting, you can create separate shipping labels for each fulfillment order ## When to Use Split Shipments Split shipments are ideal when: ### Weight Constraints * **Exceeds Weight Limits**: Total package weight exceeds 22kg (domestic) or 20kg (international) * **Large Items**: Items are too large or heavy to ship together efficiently * **Multiple Packages**: Order requires multiple packages due to size or weight ### Fulfillment Timing * **Partial Stock**: Some items are in stock while others are on backorder * **Different Ready Dates**: Items become available at different times * **Pre-orders**: Mix of available items and pre-order items with different release dates ### Shipping Requirements * **Different Services**: Items require different shipping speeds (standard vs. express) * **Special Handling**: Some items need special packaging or handling * **Separate Tracking**: You need separate tracking numbers for different items ## How to Split a Fulfillment Order ### Step 1: Navigate to Shipping Labels Page 1. Open the app in your Shopify admin 2. Go to the **Shipping Labels** page 3. You'll see a list of fulfillment orders ready to be fulfilled ### Step 2: Select Orders to Split 1. Use the checkboxes to select **1-2 fulfillment orders** you want to split 2. The **Split shipment** button will appear in the bulk actions bar at the top of the table 3. Note: You can only split a maximum of 2 orders at once **Selection Limit**: You can only select 1-2 fulfillment orders for splitting at a time. If you need to split more orders, process them in batches. ### Step 3: Open the Split Modal 1. Click the **Split shipment** button in the bulk actions 2. A modal will open showing the selected orders and their line items 3. Orders that cannot be split (single item with quantity 1) will show a warning badge ### Step 4: Select Items to Split 1. For each order, check the boxes next to the line items you want to split into a new fulfillment order 2. Adjust quantities using the quantity field (if needed) 3. The quantity cannot exceed the remaining quantity for that line item 4. You must select at least one item to proceed **Understanding the Split**: The items you select will be moved to a new fulfillment order. The remaining items stay in the original fulfillment order. Both fulfillment orders will appear on the shipping labels page after the split. ### Step 5: Confirm the Split 1. Review your selections in the modal 2. Click **Split Fulfillment** to confirm 3. The page will refresh and you'll see the new fulfillment orders 4. Each fulfillment order can now have its own shipping label created ## Step-by-Step Guide On the shipping labels page, select 1-2 fulfillment orders using the checkboxes Click the "Split shipment" button in the bulk actions bar at the top of the table In the modal, select which line items and quantities to split into a new fulfillment order Click "Split Fulfillment" to create the new fulfillment orders After the page refreshes, create separate shipping labels for each fulfillment order Each fulfillment order will have its own shipping label, tracking number, and can be shipped independently ## Requirements and Limitations ### Orders That Can Be Split * Orders with **multiple line items** can always be split * Orders with **1 line item** can be split if the quantity is **greater than 1** * Orders with **1 line item and quantity 1** **cannot be split** (shown with a warning badge) ### Selection Limits * You can select **1-2 fulfillment orders** at a time for splitting * If you need to split more orders, process them in separate batches ### After Splitting * The original fulfillment order and new fulfillment order(s) will both appear on the shipping labels page * Each fulfillment order can be processed independently with its own shipping label * All fulfillment orders remain linked to the original customer order in Shopify ## Common Use Cases ### Use Case 1: Weight Limit Exceeded **Scenario**: Customer orders multiple heavy items that together exceed Australia Post's 22kg domestic weight limit. **Solution**: 1. Select the fulfillment order on the shipping labels page 2. Click **Split shipment** 3. In the modal, select items that together are under 22kg 4. Split to create a new fulfillment order 5. Create shipping labels for each fulfillment order separately **Benefit**: Comply with Australia Post weight limits while fulfilling the entire order. ### Use Case 2: Partial Stock Availability **Scenario**: Customer orders 5 items, but only 3 are currently in stock. **Solution**: 1. Select the fulfillment order 2. Click **Split shipment** 3. Select the 3 available items to split 4. Create a shipping label for the available items and ship immediately 5. When the remaining 2 items arrive, create a shipping label for the original fulfillment order **Benefit**: Ship available items immediately without waiting for backordered items. ### Use Case 3: Different Shipping Services **Scenario**: Customer orders both standard and express items that need different shipping services. **Solution**: 1. Select the fulfillment order 2. Click **Split shipment** 3. Select express items to split into a new fulfillment order 4. Create Express Post label for the split fulfillment order 5. Create Parcel Post label for the original fulfillment order with remaining items **Benefit**: Use appropriate shipping services for each group of items while optimizing costs. ## Best Practices ### Planning Your Splits Calculate total weight before splitting to ensure each resulting fulfillment order stays within weight limits. This helps avoid issues when creating shipping labels. Group items that should ship together (same destination, similar handling requirements) in the same fulfillment order to minimize shipping costs. Consider notifying customers when orders are split, especially if there are significant delays between shipments. This sets expectations and improves satisfaction. Double-check your item selections in the modal before confirming the split. Once split, you'll need to create separate shipping labels for each fulfillment order. ## Tracking Split Shipments ### In Shopify Admin * **Order Details**: View all fulfillment orders for an order in the order details page * **Fulfillment Status**: See which items are fulfilled and which are pending * **Tracking Numbers**: Each fulfillment order gets its own tracking number when you create shipping labels * **Shipping Labels Page**: All fulfillment orders (original and split) appear on the shipping labels page ### Customer Experience * **Separate Tracking**: Customers receive tracking information for each fulfillment order when shipping labels are created * **Order Status**: Order shows as "Partially Fulfilled" until all fulfillment orders are complete * **Notifications**: Customers get separate shipping notifications for each fulfillment order * **Delivery**: Items arrive in separate packages as they're shipped ## Troubleshooting ### Common Issues **Issue**: The "Split shipment" button is disabled or not visible **Solution**: * Ensure you have selected 1-2 fulfillment orders * Check that at least one of the selected orders can be split (has multiple items or single item with quantity > 1) * Verify the orders are in a state that allows splitting **Issue**: Order shows "Cannot be split (single item)" badge **Solution**: * Orders with only 1 line item and quantity 1 cannot be split * This is a Shopify limitation - you need multiple items or a quantity greater than 1 to split * Consider if the order really needs to be split, or if it can be fulfilled as-is **Issue**: Error message "Please select at least one item to split" **Solution**: * Make sure you've checked at least one line item checkbox in the modal * Verify the items are available for splitting (not already fulfilled) * Check that quantities are valid (greater than 0 and not exceeding remaining quantity) **Issue**: After splitting, new fulfillment orders don't appear **Solution**: * Wait a moment for the page to refresh automatically * If needed, manually refresh the shipping labels page * Check the original order in Shopify admin to verify the split was successful * Contact support if the split appears successful but fulfillment orders don't show up ## Tips for Success ### Before Splitting 1. **Review Order Carefully**: Understand which items need to be split and why 2. **Check Weight Limits**: Calculate weights to ensure each resulting fulfillment order stays within limits 3. **Plan Item Groups**: Decide which items should go together before opening the split modal 4. **Verify Availability**: Ensure items are available for splitting (not already fulfilled) ### During Splitting 1. **Select Correct Items**: Double-check which items you're selecting in the modal 2. **Set Quantities**: Adjust quantities if you're splitting partial quantities of line items 3. **Review Before Confirm**: Take a moment to review your selections before clicking "Split Fulfillment" ### After Splitting 1. **Create Labels Separately**: Each fulfillment order needs its own shipping label 2. **Monitor Both Orders**: Keep track of both the original and split fulfillment orders 3. **Complete All Fulfillments**: Ensure all fulfillment orders are eventually fulfilled 4. **Customer Communication**: Consider notifying customers about split shipments if relevant ## Limitations and Considerations ### Technical Limitations * Maximum 2 orders can be selected for splitting at once * Orders with 1 line item and quantity 1 cannot be split * Split creates new fulfillment orders but doesn't automatically create shipping labels ### Operational Considerations * Each split fulfillment order requires a separate shipping label (and associated cost) * Multiple shipments may cost more than a single shipment * Consider the total cost vs. customer satisfaction when deciding to split ### Customer Expectations * Some customers may not expect multiple shipments * Consider communicating split shipments proactively * Manage expectations about delivery timelines for split orders ## Next Steps Now that you understand split shipments, explore these related features: Process multiple orders and create shipping labels efficiently in bulk. Automate shipping service selection and package assignment. Learn about all features and advanced configuration options. Get up and running quickly with basic setup instructions. **Need help with split shipments?** Contact our support team or book a free consultation to get expert guidance on managing complex fulfillment scenarios. # Tracking Alerts Source: https://help.kivaro.io/tracking-alerts Configure automated alerts to stay informed about shipment issues and delays ## Tracking Alerts Get a complete birds-eye view of all your shipments and proactively intervene when issues arise. Tracking Alerts automatically monitors every package and alerts you the moment action is needed—whether that's contacting Australia Post, reaching out to customers, or investigating delivery problems. **Paid Plans Only**: The Tracking Alerts feature is available exclusively for Growth and Scale plan subscribers. Starter plan users must upgrade to access this feature. ## Business Value ### Proactive Operations Management Instead of reactively responding to customer complaints or discovering problems days later, Tracking Alerts gives you **complete visibility** into your shipping operations. You'll know about issues before your customers do, allowing you to: * **Intervene Early**: Contact Australia Post or customers proactively when packages need attention * **Prevent Escalations**: Resolve delivery issues before they become customer service problems * **Save Time**: Stop manually checking hundreds of tracking numbers—the system monitors everything automatically * **Reduce Costs**: Catch lost or delayed packages early to minimize refunds and reshipments * **Improve Reputation**: Demonstrate proactive customer service by reaching out first ### When to Contact Australia Post Tracking Alerts helps you identify exactly when you need to contact Australia Post: * **No Tracking Updates**: Packages with no updates for several days may be stuck or lost * **Possible Delays**: Carrier-flagged delays that need investigation * **Damaged Packages**: Immediate notification when damage is reported * **Delivery Failures**: Packages that cannot be delivered need address verification * **Labels Not Lodged**: Verify labels were properly submitted to Australia Post ### Complete Visibility With daily email summaries and the alerts dashboard, you get: * **One-Click Overview**: See all issues across all shipments in one place * **Categorized Alerts**: Quickly identify which packages need Australia Post contact vs. customer outreach * **Actionable Intelligence**: Each alert includes suggested actions and relevant details * **No Missed Issues**: Automated monitoring ensures nothing falls through the cracks ## Overview Tracking Alerts automatically monitors all your shipments 24/7 and notifies you when specific conditions require your attention. This transforms your shipping operations from reactive to proactive: * **Birds-Eye View**: See all shipment issues across your entire operation in one dashboard * **Proactive Intervention**: Know exactly when to contact Australia Post or customers before problems escalate * **Time Savings**: Eliminate manual tracking checks—the system monitors everything automatically * **Customer Service Excellence**: Address issues before customers contact you, improving satisfaction and retention * **Operational Efficiency**: Focus your time on resolving issues rather than finding them ## Key Features Birds-eye view of all shipment issues across your entire operation in one dashboard Know exactly when to intervene—contact Australia Post or customers before problems escalate Receive categorized alerts grouped by type, making it easy to prioritize actions System continuously monitors all shipments—no manual checking required Each alert includes suggested actions: contact carrier, reach out to customer, or investigate Set business day thresholds based on your typical delivery times and risk tolerance ## Alert Types The Tracking Alerts system supports seven different alert types, each designed to catch specific shipment issues: ### 1. No Update for X Days **Purpose**: Identifies packages that haven't received tracking updates for a specified number of business days—a key indicator that you may need to contact Australia Post. **Business Value**: * **Early Detection**: Catch packages that may be lost or stuck before customers notice * **Proactive Contact**: Know exactly when to call Australia Post to investigate missing updates * **Prevent Escalations**: Resolve issues before customers file complaints or request refunds **When It Triggers**: * A package has no tracking updates for the configured number of business days * The last tracking sync date exceeds the threshold **When to Contact Australia Post**: * Domestic packages with no updates for 3-5 business days * International packages with no updates for 7-10 business days * Use the tracking number from the alert when calling Australia Post customer service **Suggested Action**: Contact Australia Post to verify package status and location **Configuration**: * Enable/disable the alert * Set the number of business days before triggering (default: 3 days) ### 2. Awaiting Collection for X Days **Purpose**: Alerts you when packages are waiting for customer collection for an extended period, helping you proactively reach out to customers. **Business Value**: * **Customer Outreach**: Contact customers before packages are returned to sender * **Reduce Returns**: Prevent packages from being returned, saving on reshipment costs * **Improve Service**: Show customers you're monitoring their deliveries proactively **When It Triggers**: * Package status is "Awaiting collection" * Status has remained unchanged for the configured number of business days **When to Contact Customer**: * Packages awaiting collection for 3-5 business days * Reach out via email or phone to remind customers to collect * Provide collection location details and hours **Suggested Action**: Contact customer to arrange collection before package is returned **Configuration**: * Enable/disable the alert * Set the number of business days before triggering (default: 3 days) ### 3. Returned to Sender **Purpose**: Immediately notifies you when a package is returned to sender, allowing you to quickly address the issue with the customer. **Business Value**: * **Immediate Action**: Know the moment a package is returned so you can contact the customer right away * **Customer Retention**: Proactively offer solutions (reshipment, refund, address correction) before customers complain * **Cost Management**: Understand return reasons to prevent future returns **When It Triggers**: * Package status changes to "Returned to sender" * Any tracking event indicates the package was returned **When to Contact Customer**: * Immediately upon receiving this alert * Review the return reason in tracking details * Offer solutions: reshipment, refund, or address correction * If needed, contact Australia Post to understand the specific return reason **Suggested Action**: Review return reason and contact customer to resolve the issue **Configuration**: * Enable/disable the alert (no threshold needed - triggers immediately) ### 4. Label Not Lodged for X Days **Purpose**: Identifies shipping labels that were created but never lodged with Australia Post, helping you catch operational issues early. **Business Value**: * **Operational Efficiency**: Catch labels that were created but never used * **Prevent Delays**: Ensure all labels are properly lodged to avoid shipping delays * **Inventory Management**: Identify unused labels that may need to be voided **When It Triggers**: * A tracking record exists but has never been synced with carrier data * The label was created more than the configured number of business days ago **When to Take Action**: * Verify the label was actually printed and attached to the package * Confirm the package was dropped off or picked up by Australia Post * If the label was never used, consider voiding it to avoid charges * Contact Australia Post if you believe the label was lodged but not showing in tracking **Suggested Action**: Verify label was printed and lodged with Australia Post, or void if unused **Configuration**: * Enable/disable the alert * Set the number of business days before triggering (default: 3 days) ### 5. Possible Delay **Purpose**: Alerts you when Australia Post indicates a possible delivery delay, giving you time to proactively manage customer expectations. **Business Value**: * **Customer Communication**: Reach out to customers before they notice the delay * **Expectation Management**: Set proper delivery expectations to reduce support inquiries * **Carrier Investigation**: Know when to contact Australia Post for delay details **When It Triggers**: * Package status is "Possible delay" **When to Contact Australia Post or Customer**: * Contact Australia Post if the delay seems unusual or extended * Proactively email customers about the delay with estimated delivery updates * Monitor the package closely—if delay persists, escalate with Australia Post **Suggested Action**: Monitor closely, contact Australia Post for details if needed, and proactively notify customers **Configuration**: * Enable/disable the alert (no threshold needed - triggers immediately) ### 6. Article Damaged **Purpose**: Immediately notifies you when a package is reported as damaged, enabling you to quickly file a claim and resolve the customer issue. **Business Value**: * **Immediate Response**: Know instantly when damage occurs so you can act quickly * **Claim Filing**: File Australia Post damage claims promptly (time-sensitive) * **Customer Service**: Proactively contact customers to arrange replacements or refunds * **Cost Recovery**: File claims to recover shipping and product costs **When It Triggers**: * Package status is "Article damaged" **When to Contact Australia Post**: * **Immediately** upon receiving this alert * File a damage claim with Australia Post as soon as possible (claims have time limits) * Provide tracking number, order details, and damage description * Request claim number for your records **When to Contact Customer**: * After filing the claim, contact the customer to: * Apologize for the damage * Offer replacement or refund * Explain the claim process and timeline **Suggested Action**: Contact Australia Post immediately to file damage claim, then contact customer to resolve **Configuration**: * Enable/disable the alert (no threshold needed - triggers immediately) ### 7. Cannot Be Delivered **Purpose**: Alerts you when a package cannot be delivered to the address, allowing you to quickly resolve delivery issues. **Business Value**: * **Prevent Returns**: Contact customers immediately to correct address issues * **Customer Satisfaction**: Show proactive service by reaching out first * **Cost Savings**: Avoid return shipping costs and reshipment fees * **Delivery Success**: Increase successful delivery rate by fixing address problems quickly **When It Triggers**: * Package status is "Cannot be delivered" **When to Contact Customer**: * **Immediately** upon receiving this alert * Verify the shipping address with the customer * Request corrected address if needed * Arrange for redelivery or pickup **When to Contact Australia Post**: * If you need to update the delivery address on an in-transit package * To request redelivery with corrected address * To understand the specific reason delivery failed (incorrect address, access issues, etc.) **Suggested Action**: Contact customer immediately to verify/update address, then contact Australia Post if redelivery is needed **Configuration**: * Enable/disable the alert (no threshold needed - triggers immediately) ## Setting Up Alerts ### Accessing Alert Settings In your Shopify admin, open the app from the Apps section Click **Alerts** in the left navigation menu (or go directly to `/app/alerts`) Click the **"Alert Settings"** button in the top-right corner of the Alerts page (or navigate to `/app/alerts/settings`) Review each alert type and enable the ones you want to monitor **Quick Access**: You can also access Alert Settings directly from the Tracking page by clicking the **"View Alerts"** button, then clicking **"Alert Settings"**. Alert Settings page showing configurable tracking alerts with enable checkboxes ### Configuring Alert Rules Each alert type can be individually configured: For each alert type: 1. Find the alert card in the Alert Settings page 2. Check the **"Enable this alert"** checkbox to activate it 3. Uncheck to disable the alert You can enable or disable alerts at any time. Disabled alerts won't trigger, but existing alerts will remain until resolved. For time-based alerts (No Update, Awaiting Collection, Label Not Lodged): 1. Enable the alert 2. Configure the number of business days in the alert settings 3. The alert will trigger when the threshold is exceeded Business days exclude weekends and public holidays. The system uses your shop's configured timezone to calculate business days accurately. ## Email Notifications ### Setting Up Email Alerts Receive daily summary emails with all active alerts: In Alert Settings, check the **"Enable email notifications"** checkbox Enter up to 3 email addresses in the **"Email Recipients"** field (comma-separated) The email addresses are automatically saved when you click away from the field ### Accessing Email Summaries Email summaries are automatically sent to the email addresses you configure in Alert Settings. To view the email summary: Go to **Alerts** → **Alert Settings** and enable email notifications Enter up to 3 email addresses in the "Email Recipients" field (comma-separated) Daily email summaries are sent automatically when you have active alerts Open the email from `tracking-notifications@kivaro.io` in your email client ### Email Summary Format You'll receive a daily email summary that includes: * **Total Alert Count**: Number of alerts across all categories * **Categorized Alerts**: Alerts grouped by type for easy scanning * **Alert Details**: For each alert: * Tracking number * Order number (clickable link) * Current status * Description of the issue * Number of days (for time-based alerts) Daily Tracking Alerts Summary email showing categorized alerts with tracking numbers, orders, and statuses **Email Delivery**: To ensure you receive email notifications, please add `tracking-notifications@kivaro.io` to your safe sender list or contacts. This prevents emails from being filtered to spam. ### Email Frequency * **Daily Summaries**: You'll receive one email per day with all active alerts * **Automatic Updates**: The summary includes all alerts that were active at the time of generation * **No Duplicates**: Each alert appears once in the summary, even if multiple conditions are met ## How Alerts Work ### Alert Evaluation The system automatically evaluates all shipments against your enabled alert rules: All active shipments are checked against alert rules throughout the day Alerts stop evaluating once packages reach terminal statuses (Delivered, Cancelled, etc.) Time-based alerts use business days, excluding weekends and holidays All date calculations use your shop's configured timezone ### Alert Lifecycle 1. **Evaluation**: System checks shipments against enabled rules 2. **Trigger**: When conditions are met, an alert is created 3. **Notification**: Alert appears in dashboard and email summary 4. **Resolution**: Alert automatically resolves when conditions are no longer met 5. **History**: Resolved alerts are maintained for reference ### Auto-Resolution Alerts automatically resolve when: * The triggering condition is no longer met (e.g., package receives an update) * Package reaches a terminal status (Delivered, Cancelled, etc.) * Status changes resolve the issue (e.g., "Awaiting collection" changes to "In transit") You don't need to manually resolve alerts. The system continuously monitors and updates alert status automatically. ## Viewing Alerts ### Birds-Eye View Dashboard Access the Alerts dashboard to get complete visibility into all shipment issues: **Navigation Path**: 1. Open the app in your Shopify admin 2. Click **Alerts** in the left navigation menu (or go to `/app/alerts`) **Dashboard Features**: * **Complete Overview**: See all active alerts across your entire operation in one place * **Prioritized Actions**: Quickly identify which alerts require Australia Post contact vs. customer outreach * **Categorized View**: Alerts grouped by type make it easy to batch similar actions * **Quick Navigation**: Jump directly to order details or tracking information * **Filtering Options**: Filter by alert type or status to focus on specific issues * **Settings Access**: Click **"Alert Settings"** button in the top-right to configure alerts ### Daily Email Summary Your daily email summary provides a complete birds-eye view without logging into the app: * **Morning Briefing**: Review all issues at the start of each day * **Categorized Alerts**: See alerts grouped by type (No Update, Returned to Sender, etc.) * **Action Planning**: Use the summary to plan your day—which packages need Australia Post contact, which need customer outreach * **Complete Details**: Each alert includes everything you need: tracking number, order, status, and description ### Alert Information Each alert provides all the information you need to take action: * **Tracking Number**: Use this when contacting Australia Post customer service * **Order Number**: Direct link to Shopify order for customer context * **Current Status**: Understand the current state of the shipment * **Trigger Reason**: Know exactly why the alert was created * **Suggested Action**: Clear guidance on whether to contact Australia Post, customer, or investigate * **Timeline**: Complete tracking event history to understand what happened ## Best Practices ### Maximizing Business Value **Enable All Critical Alerts**: Returned to Sender, Article Damaged, Cannot Be Delivered Get a complete birds-eye view of all issues requiring immediate intervention. **Set Appropriate Thresholds**: No Update, Awaiting Collection alerts Know exactly when to contact Australia Post or customers before problems escalate. **Enable Email Summaries**: Receive daily categorized alerts Review all issues in one place each morning to prioritize your day. **Share Email Access**: Add 1-3 team members to email notifications Ensure customer service and operations teams stay informed. ### Recommended Alert Configuration **Must-Have**: Returned to Sender, Article Damaged, Cannot Be Delivered These alerts catch critical issues that require immediate Australia Post contact or customer outreach. **Recommended**: No Update for X Days, Awaiting Collection for X Days Set thresholds based on your typical delivery times to know when intervention is needed. **Optional**: Label Not Lodged, Possible Delay Help catch operational issues and delays before they become customer problems. **Always Enable**: Email notifications with 1-3 recipient addresses Ensures you never miss critical alerts requiring Australia Post contact. ### Threshold Guidelines When setting business day thresholds, consider when you want to be notified to contact Australia Post or customers: * **No Update for X Days**: * **Domestic**: 3-5 business days (contact Australia Post to investigate) * **International**: 7-10 business days (longer transit times are normal) * **Business Value**: Catch lost packages early before customers notice * **Awaiting Collection for X Days**: * **Standard**: 3-5 business days (contact customer before return) * **Business Value**: Prevent returns and reshipment costs * **Label Not Lodged for X Days**: * **Standard**: 1-2 business days (verify operational process) * **Business Value**: Catch unused labels and operational issues early ### Email Recipient Management * **Primary Contact**: Add your main operations email * **Backup Contact**: Include a secondary email for redundancy * **Team Distribution**: Share with team members who handle customer service * **Limit**: Maximum of 3 email addresses per shop ## Troubleshooting ### Common Issues **Problem**: Email notifications are enabled but not receiving emails **Solutions**: * Check spam/junk folder for emails from `tracking-notifications@kivaro.io` * Add `tracking-notifications@kivaro.io` to your safe sender list * Verify email addresses are correctly entered (comma-separated) * Check that email notifications are enabled in settings * Ensure you have active alerts (no emails sent if no alerts exist) **Problem**: Expected alerts are not being created **Solutions**: * Verify the alert type is enabled in Alert Settings * Check that the shipment hasn't reached a terminal status * Confirm the threshold (for time-based alerts) hasn't been exceeded * Review the tracking status to ensure it matches alert conditions * Allow time for the system to evaluate (evaluations run throughout the day) **Problem**: Receiving too many alerts **Solutions**: * Adjust business day thresholds to higher values * Disable alert types that aren't relevant to your business * Review and resolve underlying issues causing repeated alerts * Consider if certain alert types are too sensitive for your workflow **Problem**: Alerts remain active after issues are resolved **Solutions**: * Alerts auto-resolve when conditions are no longer met * Allow time for the system to re-evaluate (runs throughout the day) * Check that tracking status has actually changed * Verify the package hasn't reached a terminal status that prevents updates ## Plan Availability **Upgrade Required**: Tracking Alerts is only available for paid plans (Growth and Scale). Starter plan users will see an upgrade prompt when accessing this feature. **Available Plans:** * ✅ **Growth Plan**: Full access to Tracking Alerts * ✅ **Scale Plan**: Full access to Tracking Alerts * ❌ **Starter Plan**: Not available (upgrade required) **Want to try this feature?** Upgrade to our paid plan which includes a 14-day trial period. This gives you full access to Tracking Alerts and all premium features risk-free. ## Integration with Tracking Page Tracking Alerts work seamlessly with the [Tracking Page](/getting-started#tracking-page) to give you complete operational visibility: * **Unified Operations View**: See both alerts and all tracking information in one place * **Quick Investigation**: Jump from alerts to detailed tracking timelines to understand issues * **Complete Context**: When an alert triggers, view the full tracking history to understand what happened * **Proactive Monitoring**: Combine alerts (what needs attention) with tracking page (complete shipment status) for full visibility * **Efficient Workflow**: Use alerts to identify issues, then use tracking page to investigate details before contacting Australia Post or customers ## Support Need help with Tracking Alerts? Schedule a one-on-one session with our shipping experts Get help with setup, configuration, or troubleshooting ## Related Features * [Tracking Page](/getting-started#tracking-page) - Monitor all shipments in real-time * [Getting Started Guide](/getting-started) - Complete setup instructions * [Advanced Features](/advanced-features) - Explore additional capabilities