> ## Documentation Index
> Fetch the complete documentation index at: https://help.kivaro.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Ship Together (Combine Shipments)

> Buy one Australia Post label for multiple orders going to the same customer and address

export const calendlyUrl = "https://calendly.com/kivaro-support/30min";

export const supportEmail = "support@kivaro.io";

export const appName = "AusPost MyPost Business";

## Overview

**Ship together (1 label)** lets you buy a **single Australia Post shipping label** for two or more orders that are going to the **same customer and shipping address**. Each order is fulfilled in Shopify with the **same tracking number**, so your customer gets one parcel instead of multiple.

This is especially useful for merchants who receive several small orders from the same buyer in a short window (for example, same-day reorders or split checkouts).

<img src="https://mintcdn.com/kivaro/RVjuQv-3shamjOSD/images/combine-shipments.png?fit=max&auto=format&n=RVjuQv-3shamjOSD&q=85&s=695262256bfc353b2a11f3c5bf35c3b4" alt="Ready to ship table with multiple orders selected for Ship together" width="1968" height="1412" data-path="images/combine-shipments.png" />

## Why use Ship together?

<CardGroup cols={2}>
  <Card title="Lower postage" icon="piggy-bank">
    One parcel is often cheaper than two or three separate Parcel Post or Express Post consignments
  </Card>

  <Card title="Simpler packing" icon="box">
    Pack one box instead of multiple shipments for the same address
  </Card>

  <Card title="One tracking number" icon="location-dot">
    Your customer gets a single tracking update for everything you shipped together
  </Card>

  <Card title="Cleaner fulfilment" icon="check">
    Each Shopify order is still marked fulfilled with that shared tracking number
  </Card>
</CardGroup>

## Plan availability

Ship together is available on **Starter**, **Growth**, **Scale**, and **Pro** plans.

## When can you combine orders?

All selected orders must meet **every** condition below:

| Requirement               | What it means                                                                    |
| ------------------------- | -------------------------------------------------------------------------------- |
| At least 2 orders         | Select two or more rows on **Ready to ship**                                     |
| Domestic only             | Destination must be Australia (international orders cannot be combined)          |
| Same customer             | Same Shopify customer, or the same email on every order                          |
| Same shipping address     | Street, suburb, state, and postcode must match                                   |
| Same fulfilment location  | Orders must ship from the same warehouse / location                              |
| Same shipping service     | Each row must already have the same Parcel Post or Express Post service selected |
| No pending deferred label | Orders waiting in **Labels purchased** cannot be combined again                  |
| Valid package and weight  | Package, weight, and extras must pass validation                                 |

If something does not match, the bulk action stays disabled with a message such as *Selected orders cannot be combined into one label*.

## How to ship together

<Steps>
  <Step title="Open Shipping Labels">
    Open {appName} and go to **Shipping Labels → Ready to ship**.
  </Step>

  <Step title="Prepare each order">
    Choose the package, total weight, postage features, and shipping service for each order. Make sure the service is the same on every row you want to combine.
  </Step>

  <Step title="Select eligible orders">
    Tick two or more orders that meet the eligibility rules above.
  </Step>

  <Step title="Choose Ship together">
    Open bulk actions and select **Ship together (1 label)**.
  </Step>

  <Step title="Review the combined shipment">
    In the modal, check the shared address, items and quantities, package, weight, extras, and shipment settings. If recipient names differ, choose which name appears on the label.
  </Step>

  <Step title="Check the combined quote">
    Wait for the postage quote. You may see a savings message such as *You save \$X by shipping together*, or that the combined cost is the same as shipping separately.
  </Step>

  <Step title="Buy the combined label">
    Confirm **Buy combined label**. One Australia Post label is purchased, and each selected order is fulfilled with the same tracking number.
  </Step>
</Steps>

<img src="https://mintcdn.com/kivaro/RVjuQv-3shamjOSD/images/combine-shipments-savings.png?fit=max&auto=format&n=RVjuQv-3shamjOSD&q=85&s=b0214bd5de46f3b3abd7a958080170aa" alt="Ship together modal showing combined postage quote and savings" width="1966" height="1408" data-path="images/combine-shipments-savings.png" />

## What happens after purchase?

1. **One MyPost Business label** is created for the combined parcel.
2. **Each selected Shopify order** is marked fulfilled with the **same tracking number**.
3. You can download or print the label from the success banner or **Transactions**.
4. Combined purchases **fulfil immediately** — they do **not** use the [Fulfill later](/fulfill-later) workflow.

## Ship together vs Split shipments

|             | Ship together                 | Split shipments                            |
| ----------- | ----------------------------- | ------------------------------------------ |
| Goal        | One label for multiple orders | Multiple fulfilment orders from one order  |
| Typical use | Same customer ordered twice   | Heavy order, backorders, or separate packs |
| Tracking    | One shared tracking number    | Separate tracking per split                |
| Docs        | This page                     | [Split shipments](/split-shipments)        |

## Tips for stores

* Combine same-day or next-day reorders before you pack — customers usually prefer one delivery.
* Confirm **weight and dimensions** for the combined contents so the MyPost quote is accurate.
* If items cannot physically fit in one parcel, keep them as separate labels instead of combining.
* Use [Fulfill later](/fulfill-later) only for separate labels you want to buy now and fulfil later — combine always fulfils straight away.

## Troubleshooting

<AccordionGroup>
  <Accordion title="Ship together is greyed out">
    Check that you selected **two or more** domestic orders with the **same address, location, customer/email, and shipping service**, and that none already sit in **Labels purchased**. Fix any package or weight validation errors first.
  </Accordion>

  <Accordion title="Unable to fetch combined postage quote">
    Retry after confirming package dimensions and total weight. If it still fails, buy separate labels, or contact support at {supportEmail}.
  </Accordion>

  <Accordion title="Customer expected separate parcels">
    Ship together is intentional consolidation. If the customer wants separate deliveries, purchase labels one order at a time instead.
  </Accordion>

  <Accordion title="Need to refund a combined label">
    Refunds are handled in MyPost Business, not in the app. See the refund steps in [Advanced features](/advanced-features#troubleshooting).
  </Accordion>
</AccordionGroup>

## Need Help?

<CardGroup cols={2}>
  <Card title="Book Free Consultation" icon="calendar" href={calendlyUrl}>
    Schedule a one-on-one session with our shipping experts
  </Card>

  <Card title="Contact Support" icon="envelope" href={`mailto:${supportEmail}`}>
    Get help with combining shipments or eligibility rules
  </Card>
</CardGroup>